DAVID JOHNSON

DISTRICT MANAGER

ABM Industry Groups

Charlotte, NC

09.2003 - 08.2025

Oversaw daily operations across multiple locations to ensure consistent service quality.
Collaborated with teams to implement safety protocols and maintain workplace standards.
Analyzed performance metrics to identify areas for improvement and operational support.
Facilitated regular meetings with management to discuss strategic goals and initiatives.
Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Identified opportunities for process improvement across multiple locations within the district.
Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality, and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Analyzed business performance data and forecasted business results for upper management.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.