Summary
Overview
Work History
Education
Skills
Timeline
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David Jones

Columbia,MD

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Bartender

Water Street Tavern
02.2023 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bar Manager

Crafty Crab
04.2021 - 10.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.

Security Officer

ACR Security
09.2020 - 03.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Education

No Degree - General Studies

Baltimore City Community College
Baltimore, MD
05.2018

High School Diploma -

Baltimore City College
Baltimore, MD
05.2014

Skills

  • Cash Register Operation
  • Ordering Bar Supplies
  • Aloha POS
  • Elegant Food Plating
  • Guest Satisfaction
  • Anticipating Guest Needs
  • Attending Multiple Customers
  • Patron Experiences
  • Food and Beverage Management
  • Liquor, Beer and Wine Knowledge
  • Suggestive Selling
  • Sales Expertise
  • Error Identification

Timeline

Bartender

Water Street Tavern
02.2023 - 09.2023

Bar Manager

Crafty Crab
04.2021 - 10.2022

Security Officer

ACR Security
09.2020 - 03.2021

No Degree - General Studies

Baltimore City Community College

High School Diploma -

Baltimore City College

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David Jones