Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

David Jones

Jonesboro,GA

Summary

Seeking any position with a view to utilizing my skills and experience towards professional growth and development in a renowned organization. I wish to be a significant part of the transportation industry and serve the community. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Human Resources/Transportation Coordinator and Driver industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Transportation Dispatcher

Compass Transport LLC
08.2013 - Current
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Coordinated dispatching of [10] drivers to accomplish daily delivery requirements.
  • Provided training and guidance to new dispatchers.
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
  • Communicated with customers to provide delivery updates and resolution.
  • Answered phone calls and responded to customer emails.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Utilized customer feedback to improve customer service.
  • Managed customer accounts and invoicing.
  • Assisted in resolving customer complaints and grievances.
  • Tracked and monitored vehicle performance and maintenance.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Truck Driver

Compass Transport LLC
07.2013 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Fostered positive working relationships with regular customers.
  • Filled out load paperwork and DOT-mandated log books.
  • Operated light trucks to deliver loads as far a 1000 miles from home location.
  • Kept detailed records of deliveries and money received from customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Checked in with dispatch service and updated with current location.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Sales/Cashier

Georgia Dome Concession
01.2013 - 06.2013
  • Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
  • Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift
  • Assist with store stocking, floor-sets and opening/closing procedures
  • Offered best quality services to the customers for improving the product sales of the retail store

Administrative Assistant (Work Program)

Georgia Army National Guard Internship Program
01.2010 - 01.2012
  • Provides administrative support and secretarial assistance, including appointments, correspondence, and filing
  • Coordinates office services such as purchasing, payroll, records control, and other administrative activities for the head of the department, center or other organization unit; interprets operating policies; exercises independent judgment in resolution of administrative problems
  • Independently resolves difficult issues and problems requiring consideration of the total personnel management program
  • Types routine correspondence and reports using personal computer

Education

CDL Class A

Georgia Driving Academy
Conyers, GA
01.2021

Atlanta Art Institute (Media Production)
01.2013

Lovejoy High School
06.2012

Skills

  • Excellent written and verbal communication skills, with an eye for detail
  • Extremely productive in a high volume, high stress, environment
  • MS Word, MS PowerPoint, MS Excel, and MS Access, MS Outlook
  • Skill in writing to complete required forms and reports
  • Skill in reading to understand and interpret policies and procedures
  • Skill in communication to supervise assigned staff and volunteers
  • The ability to work independently in absence of supervision
  • The ability to work with all levels of management in a professional manner
  • Interpret and apply policies and procedures of the organization
  • Establish and maintain cooperative working relationships with colleagues, clients, and the general public
  • Ability to establish and maintain an effective working relationship with other employees and the general public
  • Ability to provide discipline and leadership to subordinates
  • Ability to arbitrate and work well with a diverse population
  • Escalation of Issues
  • Safety Processes and Procedures
  • Telephone Etiquette
  • Route Planning
  • Oral and Written Communications
  • Logistics Management
  • Work Order Entry
  • Customer Service Excellence
  • Record Keeping Abilities
  • Problem Solving Aptitude
  • Business Administration
  • Decision Making
  • Microsoft Office Suite
  • Scheduling and Calendar Management
  • Billing and Invoicing
  • Report Generation
  • Calendar Management

Accomplishments

  • Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.
  • Honored with repeated awards for cash handling accuracy, with zero overages/shortages month-over-month.
  • Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike.

References

Available upon request

Certification

  • CDL A OTR License
  • Certified Dispatcher, Compass Transport, LLC
  • Microsoft 365 Training

Timeline

Transportation Dispatcher

Compass Transport LLC
08.2013 - Current

Truck Driver

Compass Transport LLC
07.2013 - Current

Sales/Cashier

Georgia Dome Concession
01.2013 - 06.2013

Administrative Assistant (Work Program)

Georgia Army National Guard Internship Program
01.2010 - 01.2012

CDL Class A

Georgia Driving Academy

Atlanta Art Institute (Media Production)

Lovejoy High School

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