David Jones
Brownwood,TX
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
20
20
years of professional experience
Work History
Back Office Associate
Home Depot
Brownwood, Texas
02.2023 - Current
- Monitored and updated customer accounts on a daily basis.
- Performed data entry tasks, including entering customer and account information into databases.
- Ensured compliance with company policies and procedures regarding back office operations.
- Verified invoices to ensure accuracy of billing information.
- Managed accounts receivable functions such as collections, payment processing, and reconciliations.
- Implemented new strategies for improving operational efficiency.
- Developed efficient processes to streamline back office activities.
- Trained new staff members on back office procedures and protocols.
- Collaborated with other departments to resolve issues in a timely fashion.
- Reviewed documents for accuracy and completeness.
- Reconciled bank statements on a weekly basis.
- Updated internal databases with accurate customer information.
- Generated regular reports on sales performance metrics.
- Assisted with research projects related to back office operations.
- Maintained records of all incoming and outgoing correspondence.
- Provided support to the front office team as needed.
- Resolved discrepancies between physical inventory and system generated reports.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Conducted research and compiled data for reports and projects.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Coordinated travel arrangements for office personnel.
- Delivered messages and ran errands.
- Developed organizational filing systems for confidential customer records and reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Completed and mailed contracts, invoices or checks.
- Inventoried and ordered materials, supplies and services.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Account Manager
Alorica
Spokane Valley, WA
02.2019 - 08.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Renewed existing accounts by cementing trusting relationships with customers.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Collaborated with sales team to collectively drive growth and market share.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Built and maintained productive relationships with customers and internal partners.
- Negotiated contracts and closed agreements to maximize profits.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Sourced new opportunities to introduce products and services to potential customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Resolved customer complaints by offering creative solutions and incentives.
- Created new revenue streams by increasing market coverage while driving company profits.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Increased profitability within accounts by cross-selling additional products.
- Gathered company and contact information to compile data for current and potential customers.
Fuel Station Manager
Fred Meyer
Spokane Valley, WA
02.2011 - 05.2018
- Managed scheduling, training and inventory control.
- Facilitated streamlined purchasing and resource availability through monitoring and oversight of company inventory.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared staff work schedules and assigned team members to specific duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
Logistics Specialist
United States Armed Forces
Seattle, WA
07.2004 - 11.2016
- Organized and maintained order documentation.
- Kept deliveries on track and provided timely status updates.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Scheduled material deliveries, equipment repair and shipment transportation.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Aided senior leadership with report generation to utilize process improvements.
- Scheduled shipments to customer warehouses via in-house tracking system.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.
- Worked with team members to improve process integration and flow.
- Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
- Monitored tariffs and customs regulations, reducing risk of delayed shipments.
Education
High School Diploma -
Cassville High School
Cassville, MO06.2004
Skills
- Strategic Account Planning
- Problem-Solving
- Opportunities Identification
- CRM Software
- Customer Service
- Performance Evaluations
- Relationship Building
- Acquisition and Retention Strategies
- Account Management
- Verbal and Written Communication
- Proficient in multiple programs Word, Quickbooks, Excel, outlook, ect
- Persuasive Communication Expertise
- Product Training
- Customer Relationships
- Staff Development/Training
- Competitive Product Reviews
- Customer Training
- Microsoft Office
- Employee Mentoring
- Order Processing
- Strong Lead Development Skills
- Overcoming Objections
- Team Training and Motivation
- Coordinating Paperwork
- Upsell Opportunities
- Project Management
- Sales Solutions
- Internet Savvy
- Strategic Outreach
- Acquiring New Customers
- Issue Resolution
- Community Involvement
- Persuasive Negotiations
- Compliance Requirements
- Sales Meetings and Orientations
- Goal Setting
- Needs Analysis
- Excellent Communication Skills
- Data Analytics
- Supplier Auditing
- Sales Development
- Revenue Growth
- Time Management
- Strategic Planning
- Selling Advertising
- Report Writing
- Managing Advertising Packages
- Teamwork and Collaboration
- Sales Force Training
- Sales Forecasting
- Organizational Fundraising
- Talent Management
Timeline
Back Office Associate
Home Depot
02.2023 - Current
Account Manager
Alorica
02.2019 - 08.2022
Fuel Station Manager
Fred Meyer
02.2011 - 05.2018
Logistics Specialist
United States Armed Forces
07.2004 - 11.2016
High School Diploma -
Cassville High School