David Jones
Bedford,OH
Summary
Dynamic leader with a proven track record at Amazon SSD, excelling in operations management and team leadership. Transformed teams to exceed targets by fostering a culture of continuous improvement and collaboration. Expert in process optimization and staff development, achieving significant efficiency gains and high employee retention.
Overview
5
5
years of professional experience
Work History
Area Manager II
Amazon SSD
04.2023 - 11.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
Learning Trainer
Amazon Factory
10.2019 - 07.2020
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Conducted regular evaluations of training materials, ensuring content relevancy and alignment with industry standards.
- Enhanced learning outcomes by implementing interactive and innovative training methods.
- Streamlined onboarding processes, reducing the time needed for new hires to become fully productive members of the organization.
- Implemented ongoing feedback mechanisms for continuous improvement of training programs.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Increased employee retention by offering personalized coaching sessions focused on career development strategies.
- Championed a culture of continuous learning, fostering an environment where employees are encouraged to seek out opportunities for personal and professional growth.
Area Manager I
Amazon SSD
02.2022 - 04.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
Process Assistant
Amazon SSD
07.2021 - 02.2022
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
Process Assistant
Amazon AMZL
07.2020 - 07.2021
Fulfillment Associate
Amazon Factory
06.2019 - 07.2020
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Education
Business Administration
University of Akron
Akron, OHSkills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Operations
- Staff training and development
- Cross-functional collaboration
- Staff training
- Controlling costs
- Process improvement
- Customer relationship management
- Staff development
- Quality assurance
- Resource allocation
- Staff scheduling
- Employee scheduling
- Talent review
- Supply chain management
- Lean manufacturing
- Recruitment and hiring
- Order management
- Training and coaching
- Customer service
- Production data analysis
- Conflict management
- Attention to detail
- Leadership skills
- Team leadership
- Leadership development
- Staff supervision
- Negotiation
- Policy enforcement
- Decision-making
Timeline
Area Manager II
Amazon SSD
04.2023 - 11.2024
Area Manager I
Amazon SSD
02.2022 - 04.2023
Process Assistant
Amazon SSD
07.2021 - 02.2022
Process Assistant
Amazon AMZL
07.2020 - 07.2021
Learning Trainer
Amazon Factory
10.2019 - 07.2020
Fulfillment Associate
Amazon Factory
06.2019 - 07.2020
Business Administration
University of Akron
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