David Jones

Spearheaded operational improvements that transitioned the facility from provisional status to full licensure, achieving compliance during state inspection and enhancing quality of care and regulatory standing.

• Conducted routine compliance audits to identify and address potential deficiencies proactively.
• Played a key role in care coordination, working closely with interdisciplinary teams to align patient care plans with best practices.
• Served as a mentor and compliance resource for staff, promoting a culture of accountability and adherence to privacy, documentation, and quality care standards.
• Effectively collaborated with physicians, nurses, case managers, and external healthcare professionals to ensure continuity of care, timely interventions, and positive patient outcomes.
• Demonstrated strong interpersonal and advocacy skills through effective collaboration with the Area Agency on Aging, Adult Protective Services (APS), and physicians to ensure the safety, well-being, and continuity of care for vulnerable adults.
• Served as a liaison between healthcare providers and social service agencies, facilitating timely interventions, coordinated care planning, and compliance with reporting and regulatory requirements.
• Developed and delivered ongoing in-service education and orientation programs tailored to clinical and administrative staff, fostering a culture of accountability, professional growth, and high-quality care.
• Mentored new and existing staff to enhance competencies, improve workflow efficiency, and promote consistent adherence to internal policies and external healthcare standards.
• Proactively identified knowledge gaps and provided targeted coaching to support staff success and regulatory readiness, including preparation for state inspections and audits.

• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Put together realistic budgets based on costs and fees for a successful business.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.

• Completed and filed returns with individuals at local, state and federal levels.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Offered clients recommendations to reduce tax liabilities.
• Interviewed 150 plus clients to collect information and gather necessary paperwork prior to preparing tax returns.
• Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

• Replaced damaged, missing or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
• Inspected and tested equipment to locate worn and damaged parts.
• Analyzed and located malfunctions in brakes, motors, switches and control systems.
• Ordered repair parts quickly to prevent delays in projects and repair work.
• Followed established safety procedures and techniques when working under lifted vehicles.
• Managed inventory through computerized inventory control system.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and offer available solutions.
• Guided techs on automotive repair, tool usage and equipment operation.
• Trained 10 plus less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Monitored safety compliance to maintain strict standards and protect team members from harm.