Open To Work
David T. Jones
Flossmoor,Illinois
Summary
Dynamic Release Manager with extensive experience at WEX Inc, excelling in release and change management. Proven track record in incident tracking and deployment scheduling, driving process improvements that enhanced efficiency. Adept at AWS deployment and fostering team collaboration, ensuring successful project outcomes and stakeholder satisfaction.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Manager, Deployment and Release Management
WEX Inc
12.2023 - Current
- Managed playbooks to ensure activities were up to the standard, mentoring team on how to prepare playbooks.
- Managed release weekly Go/No-Go call with the leadership team.
- Managed incidents tracking during release/deployment events.
- Managed infrastructure projects.
- Oversee a small team accountable for Deployment Scheduling, Pre-Deployment Activities, Go-Live Activities, and Post-Deployment Activities for WEX’s suite of product technologies.
- Oversee the change management process, and release of updates to technical systems, including developing release schedules, providing support during the technical release process, and ensuring that production systems are functional following a successful release.
- Supports the deployment of the code to the test and production environments.
- Managed test environments support a continuous release schedule across multiple groups and are configured using a mixture of cloud-based infrastructure, on-prem container platforms, and vendor connections.
- Managed release scope, and intake of projects going into the bundle’s releases, also facilitated calls with project managers to follow up on key milestones and define timelines to meet deadlines.
- Managed change tickets and release tickets (changes/records) are tracked and recorded in JIRA.
- Managed weekly calls to check the status of projects.
Build and Release Engineer
INSPYR Solutions
04.2023 - 11.2023
- Created a Salesforce/MuleSoft DevOps Build Cookbook (documentary methodology) for the Department of Motor Vehicles (DMV) for the State of Nevada.
- Created and Managed a Release Cadence and Process across all lines of business for Nevada DMV.
- Included a recipe for the step-by-step instructions needed to build and deploy a Salesforce release in Salesforce/MuleSoft/AWS environment, starting with the source code and working all the way through to a deployed package.
- Provided relevant screenshots and processes for each step.
- Managed a recipe for the step-by-step instructions needed to build and deploy a MuleSoft release in the Salesforce/MuleSoft/AWS environment, starting with the source code and working all the way through to a deployed package.
- Including relevant screenshots for each step.
- Utilized existing build information (already documented) as a starting point and/or as supplemental information.
- Managed client resources who successfully followed the recipe to produce and deploy software releases in the test environment.
- Managed and provided client resources for questions/clarifications related to build and deploy and as the release builders.
- Provided client personnel for online consultation/meetings related to the DevOps Build Cookbook.
- Provided weekly reports on progress, including accomplishments and blockers, as well as the latest copy of the Salesforce/MuleSoft DevOps Build Cookbook.
- Consultant for State of Nevada
Sr. Release Manager
Waste Management
Chicago, Illinois
03.2021 - 03.2023
- Manage Administering and effectively using tools for code deployments, version control, Git, and automated testing.
- Manage hands on testing, packaging, deployment and roll back functions for every deployment.
- Managed $1.1 Million dollar Data migration and training from Remedy to ServiceNow for over 40k users across the United States, and India.
- Manage Amazon Web Service (AWS), or Salesforce, MS Dynamics365, SAP and/or MuleSoft deployments.
- Documenting and storing release artifacts, including, but not limited to, release notes, release features, release dependencies, resolved bugs, etc.
- Continuously improving our release process by adopting new methods and tools to reduce cycle time, increase automation, and ultimately deliver more features, functionality, Rally, and JIRA bug fixes.
- Manage process improvement to include process documentation or change, collection and analysis of related metrics, problem solving, and reduction in cycle time.
- Manage software releases processes.
- Managed Lean Agile 'SAFe' Practices and Frameworks.
- Managed Scrum of Scrum 'SOS' meetings.
- Consultant
Sr. Release and Change Manager
TEKsystems
Chicago, Illinois
10.2020 - 02.2021
- Work with technical and business teams to prioritize and scope scheduled changes and releases.
- Manage risks and resolve issues that affect scope, schedule, JIRA feature and stories.
- Conduct Change and Release Meetings.
- Coordinate the creation and managing of release branches and PI planning.
- Work with development and source code management to understand impacts of branches and code merges.
- Participate in Go-Live activities including the execution of the deployment plans.
- Develops scripts and automation tools used to continuously improve the change and release process.
- Drive continuous improvement through trend reporting analysis and metrics management.
- Serve as an advocate for the IT Service Management team, communicating change and release management processes and procedures throughout the company and assisting teams with adoption.
- Consultant
- Experience using: ServiceNow, Linux, Shell scripting, Source Code tools (e.g. Subversion Apache) SAP & ITIL Foundations
Sr. Release Manager
Fiserv Technologies
Chicago, Illinois
12.2017 - 10.2020
- Manage integration of release and change management process into Product Delivery Lifecycle and SDLC.
- Manage Design and implementation and runbook changes from End to End.
- Managed workflow automations (ERP), Service Now, Jenkins, CI/CD and pipelines.
- Manage Infrastructure environments, MS Dynamics365, and SAP applications.
- Experience Linux and AIX Administration and Environment Changes.
- Facilitate Agile methodologies and Software Developments across the enterprise.
- Manage ITIL's release and Deployment Management processes across the enterprise.
- Manage Change Advisory Board (CAB) structure and approvals, Change Control Board (CCB) (infrastructure, stage code, environment changes & hotfixes) and configuration management database (CMDB).
- Manage all related changes, while providing leadership and governance over all changes required in the same week/day, ensuring all the client’s changes follow all defined processes.
- Managed testing of salesforce custom configuration as per client requirements.
- Manage ITIL standard methodologies across enterprise and program increment 'PI' planning.
- Manage technology, products, content projects and change requests across enterprise.
- Manage Environments (upper and lower) changes and Cloud computing / SaaS / PaaS.
- Experience Source control concepts (checking in code, branching, checking out).
- Experience ServiceNow, CA release automation, Agile / Scrum development, and IT Infrastructure Library (ITIL).
- Experience Rally, JIRA, PowerShell, SharePoint, CA, Jenkins, Salesforce, Service Now software, Incident, Change Management System (CMS), Mainframe apps, Apigee, AWS, APL, Linux/Unix and writing scripts.
Technical Release Manager (Dev Ops)
Blue Cross and Blue Shield Of Illinois
Chicago, Illinois
10.2013 - 12.2017
- Manage project teams and business partners to ensure the project and/or Release is on track and as scheduled.
- Extensive knowledge of JIRA, ClearQuest, Salesforce, CA, Clarity, Jenkins, Captiva, Plutora and Service now software tools.
- Extensive claims knowledge UB92, HCFA 1500, FEP and EDI transactions.
- Managed matrixed teams across enterprise and implementations plans.
- Managed Release implementations lifecycles and Release planning.
- Manage and understand the technical components of various applications, and leading release management and testing process components for improvement initiatives.
- Conduct and execute Implementation planning, Release management, Process Improvements.
- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists, Produce Deployment, Change Orders and Implementation Plans.
- Maintain release schedule for all core services and ensure alignment across key partners and vendors.
- Manage SDLC, test plans, QA, defects, Agile framework changes and project scope.
- Manage relationships and coordinate work between different teams at different locations.
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
- Managed Infrastructure environments (prod & non prod).
- Manage all ITG (infrastructure, development, Incident, change management processes).
- Fully managed and deployed salesforce integrations (SFDC) CRM lifecycle deployments.
- Manage configuration CI’s: i.e., hardware, software, people, and documentation.
- Experience with Change Management System (CMS) and Blue-chip.
- Familiarity with source control concepts (checking in code, branching, checking out).
- Experience Agile Methodology, SAP applications and Cloud computing / SaaS / PaaS.
- Experience with mainframe applications.
- Successfully implemented and deployed (systems upgrades, code changes, claim adjudication, application changes) releases across all 5 (IL, NM, OK, MT and TX) enterprise plans.
Supervisor, Refund & Claims Management - SSO Claim Recovery
Blue Cross and Blue Shield Of Illinois
Chicago, Illinois
09.2012 - 10.2013
- Monitor claim related items for SSO. i.e., Blue-chip, IMAGE and ECM.
- Overseen the day-to-day operations.
- Managed continuous process and documents operational improvements.
- Managed and tracked all inventory, mailboxes and lockboxes to ensure timely processing according to established priorities and Service Level Agreement and guidelines.
- Managed recoupments and payment activities.
- Managed Audited documentation for various Financial Suspense System audits.
- Coordinated MAR/SOX audits and documentation.
Supervisor, Image, Claims & Processing Unit
Blue Cross and Blue Shield Of Illinois
Chicago, Illinois
08.2011 - 09.2012
- Implement programs for training and cross training of all employees within work area.
- Responsible for employee production and quality performance standards, production statistics and the operating controls, and Clarity controls and updates.
- Testing and coordinating Image Plus enhancements, Captiva and ECM version Releases and Mainframe Systems.
- Maintain or develop statistical information necessary for preparation of reports or maintenance of operating controls.
- Create test claims, review internal test results, and interface with Data Processing on system problems, research problem files, and initiate corrective action.
- Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
Project Manager / Enterprise Content Management
Blue Cross and Blue Shield Of Illinois
Chicago, Illinois
09.2006 - 08.2011
- Managed project scope, plan and goals to monitor and track progress.
- Document requirements, trace to test cases, logical design and end user documentation.
- Implemented a $15 Million dollar search tool project.
- Release Manager for all projects deployed as well as for various programs, products, infrastructure, and enhancements.
- Managed QA testing with full system development lifecycle experience.
- Managed test plans, test cases and test processes.
- Managed various testing systems across the enterprise, led all Salesforce aspects like data migration/quality/systems integration, 3rd party applications, Captiva & AppExchange products.
- Monitor technical system integrity and ensure regulatory compliance.
- Managed project and portfolio management (Clarity) for tier 1-4 projects.
Education
Master of Arts - Public Administration
DePaul University
Chicago, ILMaster of Science - Political Science
Governors State University
University Park, IL01-2020
Bachelor of Arts - Business Administration
Governors State University
University Park, IL01-2015
Associate of Arts - Liberal Arts
Prairie State College
Chicago Heights, IL01-2011
Skills
- Release management
- Change management
- Incident tracking
- Deployment scheduling
- Project coordination
- AWS deployment
Certification
AGILE/SAFE - Scrum Master
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$135000/yr - $200000/yrTimeline
Manager, Deployment and Release Management
WEX Inc
12.2023 - Current
Build and Release Engineer
INSPYR Solutions
04.2023 - 11.2023
Sr. Release Manager
Waste Management
03.2021 - 03.2023
Sr. Release and Change Manager
TEKsystems
10.2020 - 02.2021
Sr. Release Manager
Fiserv Technologies
12.2017 - 10.2020
Technical Release Manager (Dev Ops)
Blue Cross and Blue Shield Of Illinois
10.2013 - 12.2017
Supervisor, Refund & Claims Management - SSO Claim Recovery
Blue Cross and Blue Shield Of Illinois
09.2012 - 10.2013
Supervisor, Image, Claims & Processing Unit
Blue Cross and Blue Shield Of Illinois
08.2011 - 09.2012
Project Manager / Enterprise Content Management
Blue Cross and Blue Shield Of Illinois
09.2006 - 08.2011
Master of Arts - Public Administration
DePaul University
Master of Science - Political Science
Governors State University
Bachelor of Arts - Business Administration
Governors State University
Associate of Arts - Liberal Arts
Prairie State College