Summary
Work History
Education
Skills
References
Timeline
Generic

David Jordan

Baltimore ,Maryland

Summary

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Security Officer

Securitas Security Services USA
04 2024 - Current
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.

Security Account Manager

Securitas Security Services USA
06 2018 - 04 2024
  • Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
  • Implemented new technologies to enhance surveillance capabilities and reduce response times in emergencies.
  • Increased security awareness by conducting regular training sessions for client employees.
  • Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
  • Maintained high levels of client retention by consistently delivering exceptional service and results.
  • Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
  • Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
  • Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
  • Managed budgets effectively while maintaining quality service levels.
  • Kept team compliant with security protocols and appearance standards.
  • Coordinated protective service operations with other emergency response agencies.
  • Investigated incidents and wrote reports.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Coordinated with IT personnel regarding security of digital assets and information systems.

Security Officer Supervisor

G4S Secure Solutions USA
05 2015 - 05 2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
  • Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
  • Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Checked and verified photo identification prior to granting facility access.
  • Trained security workers on site-specified procedures.

Supervisor

Villa Fresh Italian Kitchen
12 2013 - 05 2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Spearheaded efforts to enhance the dining experience for guests by collaborating closely with front-of-house staff to address service-related concerns.
  • Streamlined recipe development process by testing new dishes extensively before adding them to the menu lineup.
  • Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
  • Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.

Restaurant Manager

California Tortilla
04 2007 - 09 2013
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Education

Certified In SQL database Programming - Computer Programming

Digital Harbor High School
05.2008

Skills

  • Emergency Response
  • File and records management
  • Electronic surveillance
  • Staff Management
  • Conflict resolution techniques
  • Surveillance
  • Safety and security
  • Security Guard License
  • Emergency Management
  • Relationship building and management
  • Risk analysis training
  • Work ethic
  • Security operations experience
  • Security camera monitoring
  • English fluency
  • Reporting skills
  • Legible report writing
  • De-escalation techniques
  • Spanish communication

References

  • Pavan Bhatia (240)498-3948 Former Employer
  • Daniel Murdock (410)618-8818 Current Employer

Timeline

Security Officer

Securitas Security Services USA
04 2024 - Current

Security Account Manager

Securitas Security Services USA
06 2018 - 04 2024

Security Officer Supervisor

G4S Secure Solutions USA
05 2015 - 05 2018

Supervisor

Villa Fresh Italian Kitchen
12 2013 - 05 2015

Restaurant Manager

California Tortilla
04 2007 - 09 2013

Certified In SQL database Programming - Computer Programming

Digital Harbor High School

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