David Jordan

- Oversee the 24/7 operations of the ECC, including staffing, scheduling, and performance management of ECC Personnel.

- Conducting performance evaluations, setting goals and standards, and providing constructive feedback to staff.

- Reviewing call handling and dispatch processes for accuracy and professionalism, and ensuring compliance with relevant regulations.

- Liaison with police, fire, and sheriff;s departments to determine operational needs and convey the ECC's position on operational issues.

- Maintaining effective working relationships with County Officials, colleagues, employees, community and business organizations, the media, and the general public.

- Overseeing the proper use of various communications systems like Nextgen 911 systems/Vesta, Computer Aided Dispatch (CAD) System, and Motorola 800MHz Radio System, Rapidsos, Telestaff, PowerReady, PowerTime, and Everbridge.

- Supervise a shift 7 to 12 employees, supervise police, fire, ems, and teletype operations.

- Answer emergency and non-emergency calls for service (Taken over 15,000 911 calls for fire, EMS and law enforcement service)

- Provide direct oversight of Communication Center system failures including Computer aided dispatch (CAD), Vesta 911 phone system, uninterrupted power supply (UPS), radio system fail-soft (trunking failures).

- Working as a Public Safety Communications Supervisor for over seven years; supervising, leading, training, and observing up to seven personnel at a time in a very active 911 center.

- Answer emergency and non-emergency calls for service (Taken over 15,000 911 calls for fire, EMS and law enforcement service)

- Provide direct oversight of Communication Center system failures including Computer aided dispatch (CAD), Vesta 911 phone system, uninterrupted power supply (UPS), radio system fail-soft (trunking failures).

- Supervise and direct dispatch personnel taking emergency telephone calls, Fire/EMS radio and dispatching during extremely high-volume times, including numerous natural disasters, medical, fire and law enforcement emergencies.

- Create and develop operating policy and procedures for 911 call taking and emergency response options.

- Liaise with other County government entities: Division of Emergency Management; Public Works; and Health and Human Services.

- Ongoing liaison with other Maryland and Virgina public safety agencies and federal government partners.

- Lead emergency service dispatch training.

- Serve the community by running and directing emergency scenes, including structure fires using National Incident Management System (NIMS) Incident Command System.

- Currently hold the position of Assistant Chief of Waldorf Volunteer Fire Department.

- Previously held the position of Fire Chief at Accokeek Volunteer Fire Department.

- Manage purchase orders, approve monthly purchases, monitor, and maintain operating budgets for the department.

- Respond on emergency and non-emergency calls for service.

- Create and distribute After Action Reviews (AAR) of large scale incidents.

- Create and adhere to Policy and Procedures

- Respond, access, mitigate, cleanup emergency hazardous material scenes

- Apply industry standards to locate and remove hazardous items, including flammable liquids, biological materials, contaminated soil and fuel on emergency hazardous materials calls.

- Adhere to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.

- Respond, drive, and set up emergency light tower for large scale law enforcement scenes, and accident reconstruction.