David Joseph
Stoneham,MA
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Crowne Plaza Woburn
05.2024 - 07.2025
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
- Streamlined check-in and checkout processes, enhancing efficiency and minimizing wait times for guests.
Front Desk Agent
Super Palm Resort
02.2021 - 05.2024
- Expanded the client base by implementing effective business development strategies.
- Championed customer-centric approaches within the organization, resulting in enhanced client satisfaction levels and repeat business opportunities.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Front Desk Agent
Yotel Boston
09.2018 - 02.2021
- Offered professional appeal to all guests by keeping the front desk clean and orderly.
- Answered incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Backed up senior administrative staff by managing special projects such as coordinating travel arrangements and office.
Skills
- Opera
- Redistay
- HotelKey
- Extranet
Timeline
Front Desk Agent
Crowne Plaza Woburn
05.2024 - 07.2025
Front Desk Agent
Super Palm Resort
02.2021 - 05.2024
Front Desk Agent
Yotel Boston
09.2018 - 02.2021