Play Piano; Build Wooden Model Sail Ships; Make Wine, and play cards
David J. Palmisano
Gaithersburg,MD
Summary
Objective: Experienced professional seeking a remote, part-time position to apply extensive knowledge and skills in new areas.
Summary: My professional career spans over 30+ years of experience in the fields of Aerospace, Defense, Intelligence, Counterterrorism (CT), and Homeland Security. Much of my experience has been with the National Intelligence Community (IC), as well as the Department of State, the National Geospatial-Intel Agency (NGA), Homeland Security, and other federal agencies supporting sensitive programs and contracts in and around the Washington Metro region. My duties included the execution, integration, research and analysis, and management of various intelligence programs to include: imagery exploitation systems, design and integration of advanced security sensors and other special projects to enhance security operations, and the secure construction of U.S. Embassies and diplomatic posts worldwide. In my most recent position(s), I’ve been engaged in the support of intelligence-related operations that provide critical information to the entire Intelligence Community (IC), and prior to this position, I served as an IC Senior Liaison / Intel Analyst Officer and Deputy Program Manager at the Department of Homeland Security’s (DHS) Watch Center, where I analyzed, coordinated, reported, and exchanged critical Intelligence on Threat and Warnings information to Senior Executives and Staff within DHS and its components, as well as to Law Enforcement and State & Local Officials at Fusion Centers across the country. Lastly, I was involved in the development and technical assembly of command & control sub-systems, and nuclear warhead navigation systems for the Minuteman and Peacekeeper Intercontinental Ballistic Missile (ICBM) strategic defense systems, and various defense satellite systems. Currently, I'm supporting FEMA as a Customer service Representative for their National Flood Insurance Program (NFIP).
Overview
30
30
years of professional experience
10
10
Certification
Work History
Customer Service and Support Representative
Lionel Henderson & Co Inc.
11.2024 - Current
- Maintained 100-150 calls per day with high levels of customer satisfaction proactive follow-ups, and clear communication.
- Managed customer complaints, working closely with management to achieve satisfactory results.
- Enhanced customer satisfaction by resolving issues and providing timely solutions.
- Participated in regular product training sessions to stay current on updates and enhancements.
Executive Officer Assist (EXO) and Chief Editor
Consulting Services Group (CSG)
01.2019 - 06.2022
- Executive Officer (EXO) duties included the coordination, management and oversight of appx 20-75 classified mission-critical taskers per month sent to the Customer Executive Staff for review and action
- Optimized operational processes within the office that saved over 100 manhours per month.
- Conducted data management and distribution of highly classified reports and papers allowing senior executives to make insightful decisions and actions.
- Established strong relationships with key stakeholders to enhance collaboration and drive business success.
Intel Analyst/Reports Officer, and EXO
Leidos Corporation (formerly SAIC)
05.2013 - 02.2019
- Selected to be part of an elite special access operations team supporting a classified customer's front office Senior-Level staff as the Executive Officer (EXO), and as the Lead Editor/Publicists in the preparation of official publications and mission-critical reports for Congressional and White House Notification, as well as the Customer’s Senior Executives
- Executive Officer Asst. (EXO) duties included coordination, management, and oversight of all mission critical taskers sent to the Customer’s Mission Center executive staff
- Recognized for successfully implementing new techniques and processes to streamline existing procedures making them more efficient, which also realized significant cost savings for the department
- Received awards and gift certificates for outstanding service
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Intel Watch Officer / Research Analyst
SAIC (Science Applications Int’l Corp.)
12.2011 - 05.2013
- Member of a 24/7/365 analysis team providing research and analytical support for a fast-paced, operational, mission-critical program within the IC
- Provided research and target analysis on large amounts of data through the utilization of classified USG databases, translation tools, and the Internet
- Modeled best practices in stress management, teamwork, and adaptability in a high-pressure work environment.
- Reduced operational risks by maintaining up-to-date knowledge of relevant policies, procedures, and regulations.
Prgm Mgr./ Sr. Liaison/ Watch Officer
General Dynamics
04.2004 - 12.2011
- Instrumental in helping the DHS National Operations Center (NOC) to stand-up and become a vital player within the Intelligence Community.
- Created and compiled a highly regarded daily 'Digest of Homeland. Reports' publication that was shared daily with the White House Situation Room, the IC and CT Operations Centers, State & Local Law Enforcement Fusion Centers, and components within DHS.
- Maintained reliable and timely Intel/Threat Warning awareness between the DHS/NOC, the IC and CT Watch Centers, State & Local Fusion Centers, and with DHS and IC Leadership
- Oversaw daily operations and supervision of 32 employees, working multiple shifts at the DHS/NOC - 24/7/365 Watch Center, as well as the programmatic and contractual duties for all personnel supporting the following NOC segments:
- Analysts Briefers' Team supporting the Secretary of Homeland Security.
- Watch Officers supporting the National Intel Community, State & Local Fusion Centers.
- Personnel supporting the DHS Continuity of Operation (COOP) Emergency Relocation Sites.
Site Program Mgr./ Lead Coordinator
Booz-Allen & Hamilton
01.2002 - 04.2004
- Played a vital role in the secure construction of (3) three U.S Embassies, and (5) five diplomatic posts overseas through the integration, tracking, and documentation of facility requirements
- Implemented change control practices and procedures that were vital to the successful development of advanced security sensors deployed at U.S diplomatic posts worldwide
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Deputy Prgm Mgr./ Production Lead
Booz-Allen & Hamilton
01.2000 - 08.2002
- Instrumental in the successful acquisition and deployment of the Integrated Exploitation Capability (IEC) systems hardware and software to customer sites CONUS and OCONUS
- Played a significant role in helping the IEC Program Office to successfully meet its ISO-9001 quality standards and practices
- Developed, briefed, and published an Employee Orientation (NEO) Program Handbook and Guide for the IEC Program
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Site Lead / Program Integrator
Booz-Allen & Hamilton
01.1993 - 01.2001
- Played a vital role in the secure construction of new U.S
- Embassies and diplomatic posts overseas through the integration, tracking, and documentation of facility requirements
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Acted as a liaison between clients, stakeholders, and internal teams throughout the entirety of each project, ensuring clear communication at all stages.
Lead Systems/Projects Integrator
Lockheed-Martin (GE)
01.1987 - 01.1993
- Played a significant role in the configuration control and management of USG imagery collection and exploitation data systems being developed for the IC
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Schedule Controller/ Config Mgmt Spec/ NASA-Certified Wireman-Tech/ Sad CI Courier
GE Aerospace Divison
02.1973 - 12.1974
- Engaged in the development and technical assembly of command & control sub-systems, and nuclear warhead navigation systems for the Minuteman and Peacekeeper Intercontinental Ballistic Missile (ICBM) strategic defense systems, and defense imagery satellites
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Escalated issues to supervisor for immediate remediation.
- Developed and maintained project schedules for project leads
Education
Evening Classes - IT/Business Mgmt./Info Sys
University of Phoenix
Rockville, MDEvening Classes - IT/ Info Mgmt. Systems
Potomac College
Washington, DCEvening Classes - IT/ Info Systems
Montgomery College
Germantown, MDEvening Classes - IT/ Info Systems
Saint Joseph’s University
Phila, PAHigh School Diploma -
Northeast Catholic High School
Phila, PA01.1973
Skills
> Customer Support and Service expertise;
> Intel Watch & Warning Desk Operations;
> Zoom and Video-Teleconferencing skills;
> Open-Source data networks experience;
> Analytical, Research, Briefing, and Coordination skills;
> Teamwork, Management, and Mentoring skills;
> Conference planning skills;, and Organizational skills;
> Intelligence Community (IC) knowledge;
> Systems/Project Integration skills;
> Editing, Desktop Publishing; and Change Control Management skills;
> Project Schedule Control skills;
> Delegation, Communication, and Decision-making skills;
> MS Office Applications skills to include:
- Internet Explorer, PowerPoint, Excel, MS Word, Outlook, MS Teams, Outlook, SharePoint, and MS Project;
> Handling, Safeguarding of Classified Data and Materials, and Tradecraft skills;
> Dependability, Flexibility, and Creativity, and High ethical standards
Certification
- Annual Security Refresher Training, Customer and Company Courses, 1975-2023
- Cable and Intel Report Writing, Customer Training Courses, 2016-2017
- Targeting and Research DB Courses, Customer Training Courses, 2013-2015
- Crisis Action Team (CAT) Course, Department of Homeland Security, 2011
- FEMA Emerg Preparedness/ COOP, Homeland Security, 2011
- Pgrm Manager Leadership Course, General Dynamics, Oakton, VA, 2007
- Employee Orientation Course, Department of Homeland Security, 2005
- Project Mgmt & Control, Learning Tree Center Reston, VA, 1991
- Briefings Techniques, U.S. Gov't Training - NGA, 1988
- Configuration Management, GW University, Wash, DC, 1986
- Writing for Executives, GE Aerospace, Valley Forge, PA, 1982
- Supervisory/Business Mgmt Course, Temple University Phila, PA, 1981
- NASA Certified Wireman Tech, GE Aerospace, Valley Forge, PA, 1974/76
Clearances
TS/SCI level clearance with Full-Scope Poly; DoD Top Secret; Public Trust
Referrals Salary
Referrals, Compensation, and Sign-on requirements are available upon request.
Awards
- 2022, 2023, Customer Letters of Appreciation; Spot-Bonus Awards for Outstanding Service
- 2018, 2022, Customer Letters of Appreciation and Kudos for Outstanding Support
- 2015, 2019, Customer Letters of Appreciation for Exceptional Performance
- 2005, 2011, Customer Certificate of Appreciation – Intel Watch Desk Support
- 2004, 2009, General Dynamics Exceptional Service Award – Homeland Support
- 2004, 2005, Customer Certificate of Appreciation Award – Homeland Support
- 2001, 2004, Customer Letter of Commendation/Team Award - Sanctuary Program
- 1999, 2001, Customer Commendation/Performance Award – Team-IEC
- 1991, 1998, U.S. Government – Exceptional Performance Awards (3)
Interests
Timeline
Customer Service and Support Representative
Lionel Henderson & Co Inc.
11.2024 - Current
Executive Officer Assist (EXO) and Chief Editor
Consulting Services Group (CSG)
01.2019 - 06.2022
Intel Analyst/Reports Officer, and EXO
Leidos Corporation (formerly SAIC)
05.2013 - 02.2019
Intel Watch Officer / Research Analyst
SAIC (Science Applications Int’l Corp.)
12.2011 - 05.2013
Prgm Mgr./ Sr. Liaison/ Watch Officer
General Dynamics
04.2004 - 12.2011
Site Program Mgr./ Lead Coordinator
Booz-Allen & Hamilton
01.2002 - 04.2004
Deputy Prgm Mgr./ Production Lead
Booz-Allen & Hamilton
01.2000 - 08.2002
Site Lead / Program Integrator
Booz-Allen & Hamilton
01.1993 - 01.2001
Lead Systems/Projects Integrator
Lockheed-Martin (GE)
01.1987 - 01.1993
Schedule Controller/ Config Mgmt Spec/ NASA-Certified Wireman-Tech/ Sad CI Courier
GE Aerospace Divison
02.1973 - 12.1974
Evening Classes - IT/Business Mgmt./Info Sys
University of Phoenix
Evening Classes - IT/ Info Mgmt. Systems
Potomac College
Evening Classes - IT/ Info Systems
Montgomery College
Evening Classes - IT/ Info Systems
Saint Joseph’s University
High School Diploma -
Northeast Catholic High School
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