David J. Smith
Brookfield,WI
Summary
Over 20 years of progressive experience in practice operations, strategy development and operations improvement in the healthcare industry, with additional experience in operations and program management in the workforce development industry. Utilizes qualitative and quantitative data and stakeholder expertise to support operational and strategic decision making. Strong ability to translate and present raw data in ways that are meaningful and actionable to leadership. Excels at project management and action plan development. Navigates work teams through the strategy development process by bringing forward market insights, facilitating strategic dialogue, and extracting the vision, objectives, and initiatives required to meet 5-year goals.
Overview
20
20
years of professional experience
Work History
Division Administrator I - Pediatric Urology
Children's Wisconsin
09.2024 - Current
- Oversees operational activities of the division to ensure efficiency and compliance with the department and institution’s policies and procedures
- Guides growth of the division resulting in a 6% year-over-year increase in surgical volume and 7% increase in revenue.
- Drives improved transparency in communication and prioritization of collaboration resulting in an increase in Provider engagement from the 29th to the 68th percentile.
- Partners with ambulatory operations to streamline communication between patients and clinical staff.
- Develops and prepares annual budgets and continuously analyzes financial information.
- Partners with department leadership and provides strategic planning and business development recommendations.
- Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, and compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
- Develops and recommends operating and capital budgets and control expenditures within approved budget objectives.
Senior Strategy Consultant
Children's Wisconsin
10.2018 - 09.2024
- Internal consultant supporting requests for strategy development, planning, and project management across the organization.
- Supported the Chief Strategy Officer in developing the 2027 system strategic plan through the extraction of key themes from 15 visioning sessions with 140+ leaders, and facilitating cross-functional teams for the development of 5-year initiatives.
- Led strategy development requests from various service lines (e.g. Orthopedics, Neurosciences), guiding them through a series of visioning sessions to define 5-year visions, objectives, and tactics for strategic goal achievement.
- Wrote a business plan for the Educational Achievement Partnership Program expansion, including patient benefits and financial analysis, and implementation timeline.
- Collaborated with the Chief Human Resources Officer to develop and implement a flexible work strategy, enhancing staff engagement and fiscal responsibility.
- Provided project management for external partnership opportunities, resulting in a multi-year agreement to expand pediatric care in northeastern Wisconsin and a strategic plan for the Wisconsin Institute of Neurosciences.
Operations Manager
Employment Readiness Solutions
10.2017 - 09.2018
- Reporting to the owner, managed Food Share Employment and Training and Wisconsin Works program operations across five physical locations.
- Organizational lead for stakeholder management and primary point of contact for 80% of the firm’s portfolio, representing $485,000 in annual contracts.
- Provided oversight of finances to ensure spending did not exceed budgeted allocations.
- Achieved 15% increase in client enrollments for contractor through addition of satellite location.
- Hired and managed personnel; delegated programming improvements/enhancements to lead staff.
Performance Improvement Specialist II
Children's Wisconsin
10.2011 - 09.2017
- Internal consultant supporting requests for improvements in work efficiencies and patient experience across the organization.
- Managed several process analysis and recommendation projects as part of a larger ambulatory care delivery re-design project through real-time observations and patient schedule evaluation.
- Realized a 4.5% increase in overall patient experience rating, exceeding the goal of 4% improvement through direction of work team for inpatient unit; coached members on PDSA test of change process.
- Created a data measurement plan for company-wide revamping of performance management process; recommended measures as well as success thresholds which corresponded to the four levels of the Bersin high-impact learning organization maturity model.
Senior Systems Improvement and Management Consultant
Aurora Health Care
06.2005 - 01.2011
- Internal management consultant tasked with finding opportunities to reduce labor costs of anywhere from $500K - $1M+ annually.
- Directed diverse work teams and coordinated process improvement studies within and between departments. Communicated objectives, measurements, and recommendations to all stakeholders as needed throughout the project to maintain stakeholder buy-in and increase potential for action plan implementation.
- Operated as primary program manager for implementing large scale labor and supply cost benchmarking tool at several Aurora area hospitals.
Education
Masters Certification - Project Management
University of Wisconsin–Madison
Madison, WI01.2022
Master of Science - Industrial/Organizational Psychology
University of Wisconsin – Oshkosh
Oshkosh, WI01.2007
Bachelor of Science - Psychology
University of Wisconsin – Madison
Madison, WI01.2002
Skills
- Strategic Planning
- Problem Solving
- Critical Thinking
- Project Management
- Stakeholder Management
- Process Improvement
- Relationship Building
Training
- Lean Improvement Methodology
- Prosci Change Management
Timeline
Division Administrator I - Pediatric Urology
Children's Wisconsin
09.2024 - Current
Senior Strategy Consultant
Children's Wisconsin
10.2018 - 09.2024
Operations Manager
Employment Readiness Solutions
10.2017 - 09.2018
Performance Improvement Specialist II
Children's Wisconsin
10.2011 - 09.2017
Senior Systems Improvement and Management Consultant
Aurora Health Care
06.2005 - 01.2011
Master of Science - Industrial/Organizational Psychology
University of Wisconsin – Oshkosh
Bachelor of Science - Psychology
University of Wisconsin – Madison
Masters Certification - Project Management
University of Wisconsin–Madison
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