Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David J. Stuart

Waldorf,MD

Summary

15+ years of extensive experience providing top-tier technical assistance to end-users while drawing on vast System Administrator knowledge to enhance Information Technology Specialist skills. A keen eye for detail and customer-centric approach, excelling in addressing and resolving complex technical issues and troubleshooting. Proficiency in. Possess exceptional communication skills and talent for translating technical concepts to technical and non-technical stakeholders. Equipped to provide efficient and effective support to users, while consistently driving improvements to enhance overall productivity and user satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

System Admin / Tier II Deployment Engineer

U.S. House of Representatives, Cogent InfoTech Contract
04.2024 - Current
  • Sole Support Technology Administrator for 6 US House of Representatives congressional districts and 14 supporting congressional offices while supporting all US House CAO employees with respective duties, such as implementing software, re-imaging systems, utilizing Windows Server Active Directory, Active Roles, and Microsoft M365 to create computer accounts, user accounts, and policies
  • Recorded intricate troubleshooting procedures concerning resolving problems with systems, networks, software, and hardware on multiple platforms in collaboration with other house cohorts to remedy subsequent fixes and resolutions via remote access and in person while providing white-glove service for Congressional Members in high regard
  • Delivered top-tier technical support to Congressional staff, providing comprehensive training to enhance users' comprehension of newly deployed software and hardware
  • Assigned escalated trouble tickets unresolved by lower-tier engineers
  • Manage user accounts and permissions through Active Directory, Active Roles and MS365
  • Spearheaded end-user Windows 11 upgrade project for Congressional sole support and US House community
  • Served as a resource for solving user problems requiring advanced technical support in high-pressure situations
  • Administered Mobile Device Support, using Workspace One Software, and configuration support for Apple and Samsung devices and enrollment
  • Reimaged computers and migrated end-user data upon request for new and departing staff and members
  • Assisted in developing user documentation/installation procedures associated with House HISPOL
  • Maintained a knowledge base data of commonly used end-user software and a working knowledge of hardware products and widely used accessories, e.g., applications like Teams, Skype, and Zoom
  • Configured workstations to include, but not limited to, profile information, printers, dual monitors as applicable, etc
  • Maintained high customer service for all support calls and adhered to all Quality Standards
  • Installed and troubleshoot all VPN, Cisco, and RSA Secure issues

Principal Systems Engineer

U.S. Department of Commerce USPTO Office, 22nd Century Technologies
01.2019 - 08.2023
  • Fostered strong relationships with each IT echelon and department within USPTO
  • Aided other technical cohorts within USPTO with respective duties and continual undertakings, such as implementing software, re-imaging systems, establishing user profiles and policies, and modifying hardware components
  • Recorded intricate troubleshooting procedures to resolve system, network, software, and hardware problems, including subsequent fixes and resolutions
  • Established and conveyed plans for Root Cause Corrective Analysis
  • Served as the main liaison between diverse teams and vendors, encompassing USPTO's Office of Administrative Services Director
  • Supervised team in addressing technical issues and resolving complex problems related to hardware, software, network, and connectivity, leveraging extensive 17+ years of experience and resources
  • Administer and maintain end-user accounts, permissions, and access rights while incorporating groups and roles using Active Roles and Entra ID
  • Troubleshoot, installed all users Cisco AnyConnect, RSA and VPN issues to ensure remote access is successful
  • Employed advanced methodologies in analyzing, installing, configuring, isolating and resolving technical issues across various IT domains, including but not restricted to Server Administration, Network Management
  • Acted as Technical Support Engineer, delivering superior client service by providing Tier 2 and 3 technical assistance for 20,000 + users through analysis and troubleshooting of most intricate and challenging issues that cannot be resolved by OCIO Helpdesk Tiers 1 support personnel
  • Managed and monitored escalation problem tickets while analyzing incidents and provided the support required
  • Led USPTO Executive Support team with exceptional customer service and highest customer support ratings
  • Deployed installation software, laptops, patches, packages, and updates using MS Endpoint Manager and Software Center
  • Provided customer support, installation and maintenance of Microsoft 0365, Microsoft Office Outlook E-mail, Calendaring & Scheduling and MS Teams
  • Installed and configured network and personal printers, copiers throughout USPTO campus
  • Previsioned and managed Executive staff mobile devices using MS Intune / Endpoint Manager
  • Teamed up with other USPTO groups to procure and uphold relevant information for testing, in instances of baseline or hardware platform changes that coincide with new task sequence push, by monitoring and duplicating problem tickets reported in field as project Principal Systems Engineer
  • Assessed and authorized critical device drivers for vulnerabilities, in new and existing hardware technologies, which require whitelisting by Cyber Security and SEP
  • Supervised technical evaluations of all new desktops, laptops, and attached peripherals for USPTO equipment refresh migration and deployments to ensure security, optimal performance and compatibility
  • Supervised USPTO TEHW lab in charge of requirements gathering, hardware and software, configuration, image testing, commissioning, integration, documentation and evaluation of all new hardware deployment for USPTO refresh

Senior System Admin / Network Engineer

U.S. Senate, Senate Committee on Indian Affairs
01.2006 - 01.2019
  • Presided over and administered virtual server (VM) infrastructure of the Committee, which involved allocation of virtual servers, oversight of VM/VDI, and optimization of hardware efficacy via vCenter
  • Utilized Windows Server Active Directory and created computer accounts, user accounts, and policies
  • Oversaw and maintained vendor relationships, expertly managing all IT-related contracts and budgets with precision and proficiency
  • Held accountable for all hardware and software inventory and compatibility upgrades, as well as license agreements, and meticulously documented all pertinent information into Transact Database software
  • Facilitated monthly planning meetings for Directors, focused on project development and introduction of new technology
  • Managed Windows 2008 and 2012 R2 servers, as well as Windows Exchange server 2013 and 2016 migrations, in addition to overseeing cyber security solutions, network infrastructure, and patching and updating applications
  • Conducted thorough assessments, rigorous testing, and comprehensive documentation of new hardware and software technologies for pilot project analysis, aimed at elevating overall product capability; reported findings to US Senate Sargent at Arms, to facilitate informed decision-making on product deployment and rollout for installation team
  • Delivered top-tier technical support to Senate Committee staff users, providing comprehensive training programs to enhance users' comprehension of newly implemented software and hardware technologies
  • Provided technical assistance to all Committee Senators during high-pressure situations, while simultaneously broadcasting on live streams in real-time, resulting in successful outcomes
  • Maintained MS Exchange server 2012 and 2019, MS Office 365, and Outlook Web App; created new users, added distribution groups, and managed user rules and mailbox sizes
  • Conceptualized, designed, and installed replicated Windows 7 and 10 desktops and laptops, along with mobile devices, leveraging AirWatch MDM to ensure streamlined deployment, while implementing Symantec Endpoint Antivirus and Cisco AnyConnect for seamless connectivity and enhanced security for staff
  • Implemented and upheld maintenance of all workstations and laptops, adeptly addressing and resolving technical challenges, while generating comprehensive documentation of all break-fix remedies via HP Service Center and Peregrine Service Center for team reference and resource
  • Administered, installed, and aided committee users with Skype for Business application and remedies, as well as, VoIP and telecommunications equipment, and resolved Android, iPhone, Blackberry break-fix issues and configurations

Education

Associate - network engineering

William Paterson University
Wayne, NJ
01.2002

Diploma in Technical and Data Center Support: Top Gun Program - undefined

The Chubb Institute
Parsippany, NJ
01.1999

Computer Systems Management - undefined

University of Delaware
Newark, DE
01.1989

Skills

  • MS Windows Server 2008r - 2022
  • Windows 10
  • Windows 11
  • Exchange
  • MS Office Suite 2019
  • MS Office Suite 2021 Pro
  • MS 365 Admin Center
  • MS Entra ID
  • Active Roles
  • Citrix Remote Desktop
  • Linux RedHat
  • Ubuntu
  • Mint
  • MAC OS
  • Cisco AnyConnect
  • RSA Secure ID Tokens
  • Microsoft Endpoint Configuration Manager (MECM)
  • MS Teams
  • Workspace One
  • MDM Agent
  • TCP/IP
  • DHCP
  • LAN/WAN
  • Adobe Creative Cloud
  • Transact Asset Management
  • Service Manager
  • Peregrine Service Center
  • HP Service Center
  • VMWare Virtualization Technologies
  • Oracle VirtualBox
  • Hyper-V Manager
  • Rally Broadcom
  • Service Now
  • Blackberry UEM
  • BMC Helix ITSM
  • RSA Consol
  • Okta
  • Beyond Trust
  • Microsoft Deployment Tool
  • Intel Based Multi-Processor Servers
  • VMI
  • 3Com Hubs and Switches
  • Ethernet
  • Cisco Routers
  • Desktops
  • Laptops
  • IPhone
  • Android
  • Blackberry devices
  • Tandberg Video conferencing units
  • Cisco Video Conferencing units
  • Poly IP Phones
  • Poly headsets
  • HP printers
  • HP scanners
  • Konica Minolta Bizhub printers
  • Konica Minolta Bizhub scanners
  • Canon Copiers
  • IPads
  • IMacs
  • Surface Pro Tablets
  • NAS drives
  • Juliet 120 Braille Embosser
  • DataCard SP75
  • Pitney Bowes P3000 Meters
  • HP Docking Stations
  • Dell Docking Stations

Certification

  • Intune MDM Training Online Certificate
  • Network Training Certification, CompTIA, USA
  • MCSE Certification, William Paterson University, Wayne, NJ
  • A+ Certification, William Paterson University, Wayne, NJ

Timeline

System Admin / Tier II Deployment Engineer

U.S. House of Representatives, Cogent InfoTech Contract
04.2024 - Current

Principal Systems Engineer

U.S. Department of Commerce USPTO Office, 22nd Century Technologies
01.2019 - 08.2023

Senior System Admin / Network Engineer

U.S. Senate, Senate Committee on Indian Affairs
01.2006 - 01.2019

Diploma in Technical and Data Center Support: Top Gun Program - undefined

The Chubb Institute

Computer Systems Management - undefined

University of Delaware
  • Intune MDM Training Online Certificate
  • Network Training Certification, CompTIA, USA
  • MCSE Certification, William Paterson University, Wayne, NJ
  • A+ Certification, William Paterson University, Wayne, NJ

Associate - network engineering

William Paterson University

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David J. Stuart