DAVID KAŽANEGRA
Management Specialist In Tourism And Hospitality
Budva
Summary
Highly motivated, productive, team player with strong communication, interpersonal, organizational and analytical skills, as well as the ability to solve problems. Reliable and dedicated, with the ability to understand and quickly apply new procedures; organizes and sets priorities, to meet deadlines and to easily adapt to new challenges. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Receptionist
Hotel Aleksandar
6 2016 - 10.2016
- Reservation of rooms and services; arranged the provision of hotel and catering services, performed reservation services and filled accommodation in the hotel according to the capacity and demand of guests, reception of guests (check-in) and allocation to rooms
Reported guests' stay to competent institutions - registration of residence Provided guests with general information, as well as information - Conditions of stay and services in the hotel
- Local tourist attractions, excursions, transport connections, events, etc
- Corresponded with clients through email, telephone, or postal mail.
- Received complaints and complaints from guests and resolved them in accordance with hotel policy and procedures Billed accommodation services and other reception services; payment in cash or by credit card; guest check-out Prepared daily and monthly financial and statistical reports (number of guests, overnight stays, etc.); Worked in 3 shifts
Receptionist
Hotel Aleksandar
07.2017 - 10.2017
- Reservation of rooms and services; arranged the provision of hotel and catering services, performed reservation services and filled accommodation in the hotel according to the capacity and demand of guests, reception of guests (check-in) and allocation to rooms
- Reported guests' stay to competent institutions - registration of residence Provided guests with general information, as well as information
- Conditions of stay and services in the hotel
- Local tourist attractions, excursions, transport connections, events, etc
- Received complaints and complaints from guests and resolved them in accordance with hotel policy and procedures Billed accommodation services and other reception services; payment in cash or by credit card; guest check-out Prepared daily and monthly financial and statistical reports (number of guests, overnight stays, etc.); Worked in 3 shifts
- Corresponded with clients through email, telephone, or postal mail.
Receptionist / Night Guest Assistant
Aman Sveti Stefan
04.2018 - 10.2018
- Reservation of rooms and services; arranged the provision of hotel and catering services, performed reservation services and filled accommodation in the hotel according to the capacity and demand of guests, reception of guests (check-in) and allocation to rooms
- Reported guests' stay to competent institutions - registration of residence Provided guests with general information, as well as information
- Conditions of stay and services in the hotel
- Local tourist attractions, excursions, transport connections, events, etc
- Received complaints and complaints from guests and resolved them in accordance with hotel policy and procedures Billed accommodation services and other reception services; payment in cash or by credit card; guest check-out Prepared daily and monthly financial and statistical reports (number of guests, overnight stays, etc.); Worked in 3 shifts
- Answered central telephone system and directed calls accordingly.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
Receptionist
Bono Sistem Hotel
08.2019 - 09.2019
- Reception of guests (check-in) and allocation to rooms
- Reported guests' stay to competent institutions - registration of residence Provided guests with general information, as well as information
- Conditions of stay and services in the hotel
- Local tourist attractions, excursions, transport connections, events, etc
- Received complaints and complaints from guests and resolved them in accordance with hotel policy and procedures Billed accommodation services and other reception services; payment in cash or by credit card; guest check-out
- Corresponded with clients through email, telephone, or postal mail.
Receipt of Goods
Market Slavija
04.2020 - 05.2020
- Assisted with visual merchandising tasks, creating eye-catching displays that attracted customer attention and boosted sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Pleasantly greeted customers and provided prompt and courteous service.
- Managed efficient cash register operations.
Lifeguard at the Pool
Hotel Mediteran
07.2020 - 10.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Prevented accidents through regular equipment inspections and maintenance.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Coordinated schedules for staff members, optimizing coverage during peak hours without compromising safety or efficiency.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
Receptionist/Intern
Adriatic Marinas Porto Montenegro
01.2021 - 10.2021
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Supported company growth by welcoming new clients, providing essential information about services, and guiding them through intake processes.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Provided administrative support for various departments as needed, demonstrating adaptability and strong organizational skills.
- Collected payments, processed transactions and updated relevant records.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Reception of guests (check-in) and distribution to rooms.
- Reported the stay of guests to the competent institutions - registration of residence
- Provided guests with general information, as well as information about the conditions of stay and services in the building, about local tourist attractions, excursions, traffic connections, events, etc.
Residental Receptionist
Adriatic Marinas Porto Montenegro
10.2021 - 09.2023
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Supported company growth by welcoming new clients, providing essential information about services, and guiding them through intake processes.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Provided administrative support for various departments as needed, demonstrating adaptability and strong organizational skills.
- Collected payments, processed transactions and updated relevant records.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Reception of guests (check-in) and distribution to rooms.
- Reported the stay of guests to the competent institutions - registration of residence
- Provided guests with general information, as well as information about the conditions of stay and services in the building, about local tourist attractions, excursions, traffic connections, events, etc.
School Manager
Oxford Centar
10.2023 - Current
- Developed and coordinated after-school programs and activities.
- Collaborated closely with district leadership on strategic planning initiatives for long-term success of the institution.
- Collaborated with administration staff to develop functional budgets within allocated funds.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
Education
Management Specialist in Tourism And Catering -
Faculty of Business And Tourism
Budva, Montenegro 04.2015 - 04.2017
Bachelor of Management in Tourism And Hospitality -
Fakultet Za Biznis I Turizam
04.2012 - 04.2015
Marketing And Trade Technician -
SMS Danilo Kiš
Budva, Montenegro 01.2008 - 04.2012
Skills
- Task Prioritization
- Office Equipment Maintenance
- Security awareness
- Information Protection
- Customer Service
- Teamwork and Collaboration
- Written Communication
- Professionalism
- Microsoft Windows 7, 81, 10, Microsoft Office Suite: Word, Excel, Power Point, Outlook, Internet, Hotel operating system Opera, Protel, Hotelijer
Attachments
Kopija diplome
Phone Numbers
033-458-075, 067-060-302
Personal Information
- Date of Birth: 07/29/93
- Gender: Muški
- Nationality: Crnogorsko
- Driving License: B
Timeline
School Manager
Oxford Centar
10.2023 - Current
Residental Receptionist
Adriatic Marinas Porto Montenegro
10.2021 - 09.2023
Receptionist/Intern
Adriatic Marinas Porto Montenegro
01.2021 - 10.2021
Lifeguard at the Pool
Hotel Mediteran
07.2020 - 10.2020
Receipt of Goods
Market Slavija
04.2020 - 05.2020
Receptionist
Bono Sistem Hotel
08.2019 - 09.2019
Receptionist / Night Guest Assistant
Aman Sveti Stefan
04.2018 - 10.2018
Receptionist
Hotel Aleksandar
07.2017 - 10.2017
Management Specialist in Tourism And Catering -
Faculty of Business And Tourism
04.2015 - 04.2017
Bachelor of Management in Tourism And Hospitality -
Fakultet Za Biznis I Turizam
04.2012 - 04.2015
Marketing And Trade Technician -
SMS Danilo Kiš
01.2008 - 04.2012
Receptionist
Hotel Aleksandar
6 2016 - 10.2016
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