Assisted in developing digital archives for broader public engagement.
Conducted inventory assessments of collections to ensure completeness and accuracy.
Collaborated with library staff to promote archival resources and services.
Updated cataloging systems used for organizing archival collections.
Archive Specialist
Allied Managed Care
08.2022 - 11.2022
Followed all company policies and procedures to deliver quality work.
Gathered, organized and input information into digital database.
Call Center Agent
Verizon Connect
08.2020 - 03.2021
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Described product highlights and benefits to help guide purchasing decisions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.