Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelson Torres

Edison,NJ

Summary

Proven leader in restaurant management with a track record of enhancing team performance and customer satisfaction at Shake Shack. Skilled in cash handling and fostering a positive work environment, I excel in fast-paced settings, ensuring operational excellence. Expertise in food safety and effective communication, achieving significant improvements in service delivery and team dynamics.

Overview

39
39
years of professional experience

Work History

Cashier and Clean Up

Shoprite Store
04.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Manager

Taco Bell
03.2014 - 01.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.

Bartender and Manager

Nelson's Louge
09.2020 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.

Crew Shift Manager

Burger King
05.2002 - 02.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.

Shift Manager

Shake Shack
11.2009 - 09.2012
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Crew Shift Manager

McDonald's Restaurant
01.1985 - 03.2002
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

High School Diploma -

???
New York, NY
06.1983

Skills

food safety

kitchen manager

restaurant management

cocktail experience

construction management

payroll

cash handling

guests management

Languages

Spanish
Full Professional

Timeline

Cashier and Clean Up

Shoprite Store
04.2023 - 10.2023

Bartender and Manager

Nelson's Louge
09.2020 - 03.2022

Shift Manager

Taco Bell
03.2014 - 01.2023

Shift Manager

Shake Shack
11.2009 - 09.2012

Crew Shift Manager

Burger King
05.2002 - 02.2014

Crew Shift Manager

McDonald's Restaurant
01.1985 - 03.2002

High School Diploma -

???

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Nelson Torres