David Karn
Eau Claire,WI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Fairfield Inn Marriott
05.2021 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Developed and implemented strategies to increase sales and profitability and to become nominated for Hotel of the Year
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
Assistant General Manager
Fairfield Inn Marriott
01.2020 - 04.2021
- Motivated, trained, and disciplined employees to maximize performance
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
Engineer
Fairfield Inn Marriott
04.2019 - 12.2019
- Performed preventative maintenance to exceed guests' expectations including painting and caulking
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines
Front Desk
Fairfield Inn Marriott
05.2018 - 12.2019
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings
Accountant
Minneapolis Airport Marriott
08.2017 - 04.2018
- Managed all accounts receivables such as our national airlines accounts, events on properties, food and beverage
- Collected approximately $50,000 from the Accounts Receivable Aging Report in my first month
- Streamlined the airline billing process
- Reconciled accounts and reviewed expense data, net worth, and assets
- Handled day-to-day accounting processes to drive financial accuracy
Guest Service Manager
Minneapolis Airport Marriott
03.2014 - 07.2017
- Managed Bell stand and Front desk, 30 total team members
- Managed Gift Shop by controlling all inventory, loss prevention, and arranging inventory in an eye appealing way to help increase profits
- Created preventative maintenance schedule for our company vans
- Department received the most positive comments from guests compared to all other departments
- Interview, hire, discipline, and fire employees as needed
- Partner with all six other departments to make a great experience for the guest
- Developed and conducted training for the bell stand and front desk
Night Auditor
Minneapolis Airport Marriott
09.2013 - 03.2014
- Created new Night Audit Training Manual and Reference Guide
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Front Office Manager
Double Tree by Hilton
03.2013 - 08.2013
- Raised the guest service scores from the 58% to 73% in one month
- Handled and provided solutions to guest complaints and team member concerns
- Worked with the other departments to create an excellent guest experience
Front of House Supervisor
Kalahari Resort and Convention Center
04.2012 - 03.2013
- Served as Manager on Duty for this 754-room Hotel; 100,000 square foot Convention Center; 125,000 square foot Water Park; and 100,000 square foot Indoor Theme Park
- Created weekly schedules for up to 41 team members, approved payroll, and managed room charts
- Developed and conducted training for the front desk team members
Front Desk Supervisor
Wilderness Hotel and Golf Resort
10.2009 - 04.2012
- Operated a multi-line phone to help guests with various questions
- Supervised third shift team members and processed nightly audit reports
ESPN Wide World of Sports at Disney World
Event Support and Parking Coordinator
08.2008 - 09.2009
- Served as Duty Manager supporting multiple events and sports
- Constructed event settings and sport fields for a variety of functions according to event management’s requests, including The Walt Disney World Marathon Weekend with 50,000 participants plus spectators
- Coordinated parking lot flow and the assignments, rotations, and breaks for parking crew
- Oversaw parking for up to 12,000 guests during the Atlanta Braves Spring Training Games
Education
Bachelor of Science - Recreation and Sports Management
St. Cloud State University
St. Cloud, MinnesotaSkills
- Leadership and team building
- Problem Resolution
- Effective leader
- Training and coaching
- Customer Relations
- Staff training/development
- Schedule Management
- Labor Cost Controls
- Customer Retention
Timeline
General Manager
Fairfield Inn Marriott
05.2021 - 05.2024
Assistant General Manager
Fairfield Inn Marriott
01.2020 - 04.2021
Engineer
Fairfield Inn Marriott
04.2019 - 12.2019
Front Desk
Fairfield Inn Marriott
05.2018 - 12.2019
Accountant
Minneapolis Airport Marriott
08.2017 - 04.2018
Guest Service Manager
Minneapolis Airport Marriott
03.2014 - 07.2017
Night Auditor
Minneapolis Airport Marriott
09.2013 - 03.2014
Front Office Manager
Double Tree by Hilton
03.2013 - 08.2013
Front of House Supervisor
Kalahari Resort and Convention Center
04.2012 - 03.2013
Front Desk Supervisor
Wilderness Hotel and Golf Resort
10.2009 - 04.2012
ESPN Wide World of Sports at Disney World
Event Support and Parking Coordinator
08.2008 - 09.2009
Bachelor of Science - Recreation and Sports Management
St. Cloud State University