Summary
Overview
Work History
Education
Skills
Interests
Timeline
TruckDriver

David Keefer

Waynesboro,GA

Summary

Looking to diversify career path in new direction. I have experience in customer service at the industrial level. Meeting ever changing needs of new business in new markets. Monitoring and training team members to improve performance and profitability. Known for reliability, problem-solving abilities, and maintaining high standards in all tasks.

Overview

14
14
years of professional experience

Work History

Truck Driver

Lovett Trucking
12.2019 - 06.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, Eletronic DOT logs and submitted corresponding documents.

Truck Driver

Edenfield and Sons Trucking
07.2019 - 12.2019
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.

Dispatch Lead

Phoenix Services LLC
07.2010 - 06.2019
  • Provided exceptional customer service, addressing inquiries promptly and professionally at all times.
  • Created a safe working environment through strict adherence to safety guidelines within the dispatch area.
  • Analyzed data on operations performance to identify areas for improvement and develop targeted strategies.
  • Managed high-pressure situations calmly, ensuring timely resolution of issues and customer satisfaction.
  • Improved fleet maintenance scheduling by developing proactive strategies based on vehicle usage patterns.
  • Monitored employee performance regularly through assessments and feedback sessions leading to continuous improvement opportunities.
  • Ensured compliance with industry regulations by staying up-to-date on changes in legislation or requirements.
  • Managed inventory levels effectively to reduce waste while meeting demand efficiently by carefully monitoring stock usage trends.
  • Streamlined workflow for improved response times with thorough planning and organization of tasks.
  • Reduced errors in dispatch operations by conducting regular training sessions and performance reviews.
  • Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
  • Optimized route planning for increased delivery success rates through meticulous attention to detail.
  • Collaborated with suppliers for better pricing negotiations resulting in cost savings without compromising quality or service standards.
  • Maintained accurate records of dispatched orders, deliveries, and associated documentation for future reference or audits.
  • Implemented new software systems to improve tracking, reporting, and overall dispatch operations effectiveness.
  • Coordinated closely with other departments to ensure seamless integration of processes across the organization.
  • Enhanced dispatch efficiency by implementing effective communication systems and protocols.
  • Trained new employees on company policies, procedures, and best practices within the dispatch department.
  • Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Leveraged [Software] and other tools to track data and make recommendations.
  • Met Directly with Customers to identify new needs, and creating new opportunities for company profitability.
  • Communicated with international customers and U.S. Port Authority to streamline overseas shipments.

Education

Associate of Arts - Automotive Technology

Augusta Technical College
Augusta, GA

Skills

  • Extensive experience with Microsoft Excell
  • Creating and maintaining KPI's
  • Attention to detail
  • Dependable and reliable
  • Class A commercial Driver's license w/ Motorcycle Endorsement
  • Vehicle inspections
  • Decision-making
  • Clean MVR
  • Accurate record keeping
  • Logistics planning

Interests

I have a passion for vehicles Own various motorcycles Customize and modify cars and bikes Building and tuning engines

Timeline

Truck Driver

Lovett Trucking
12.2019 - 06.2024

Truck Driver

Edenfield and Sons Trucking
07.2019 - 12.2019

Dispatch Lead

Phoenix Services LLC
07.2010 - 06.2019

Associate of Arts - Automotive Technology

Augusta Technical College

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David Keefer