David Keith

Oversaw installations of access control, CCTV, life safety, and burglar alarm systems, ensuring compliance with safety standards.

Implemented DMP, Fire Lite, Ademco, Vista, DSC, Simplex Grinnell software, and Hikvision products for various security projects.

• Coordinated project timelines for network setups, achieving on-time project delivery.
• Trained junior technicians in troubleshooting and repair techniques, enhancing team capability and service quality.

• Managed daily operations of fire and security service teams.
• Led service staff to achieve high levels of customer satisfaction and adherence to company policies.
• Resolved customer complaints in a timely manner.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Coordinated service schedules and customer appointments efficiently.
• Trained staff on safety protocols and compliance standards.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Verified consistency, quality, and conformance of completed work through thorough reviews.
• Developed written estimates and secured customer consent for service projects.
• Collaborated with sales teams to improve customer service strategies.
• Supported team operations during busy times and when staff were unavailable.
• Reviewed inventory levels and ordered supplies to keep products in stock.

• Installed security systems for commercial and residential clients.
• Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
• Planned security installations by surveying locations, laying out equipment and reading wiring plans.
• Trained new technicians on installation procedures and safety protocols, enhancing team competency and service quality.
• Trained associates on proper operation of security systems to prevent false alarms.
• Performed regular maintenance on surveillance equipment and alarms to ensure optimal functionality.
• Diagnosed and repaired malfunctioning security devices promptly.
• Provided technical support to clients for system operation issues.
• Collaborated with clients to assess security needs and recommend solutions.
• Updated customers on installation project progress, ensuring transparency and satisfaction.
• installed and serviced access control systems including door locking hardware

• Installed fire alarms and security systems in residential and commercial properties.
• Replaced outdated security components with modern alternatives, improving system efficiency and security.
• Diagnosed technical issues and executed repairs, restoring equipment performance and minimizing downtime.
• Troubleshot system issues to identify and resolve problems effectively.
• Conducted inspections ensuring functionality and safety compliance of systems, enhancing reliability.
• Maintained inventory of supplies, materials, and tools for job site readiness.
• Delivered reliable service in diverse weather conditions, both indoors and outdoors.