David Kelly

• Handled confidential customer business and operational information.
• Fostered strong relationships with clients through consistent communication and collaboration.
• Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
• Conducted meetings with clients to determine project intent, requirements and budgets.

Google Platform business use. Salesforce/Slack/Zoom Office 365

• Continued my field experience. Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
• Scheduled service calls according to customer location and urgency of need.
• Maintained tools and equipment, parts inventory, and library of machine manuals.
• Updated and maintained assigned machines per manufacturer specifications.
• Worked with 120/480 VAC as well as 5/12/24 VDC using test equipment such as digital multimeters,oscilloscopes, phase rotation, amp clamps and others. Performed equipment placement and verified mechanical and digital communication with up/down stream equipment, as well as network connections to customer's LAN/WAN networks. Performed SAT/FAT per required customers approival for operation.

• Started in this technical position for five years, as an Field Service Engineer per my experience in the military/civilian areas. This was an an highly electrical/mechanical needed position.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Scheduled equipment installation, training, and repair services.
• Produced reports analyzing the customer service quality response (KPIs).
• Created standard operating procedures.
• Managed directly of the company’s Safety and Compliance requirements.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Mentored junior technicians, providing guidance on best practices for troubleshooting techniques and effective problem-solving methodologies.
• Contributed to a safe work environment by adhering to safety protocols during all maintenance procedures.
• Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
• Completed preventive and reparative maintenance on aircraft electronics and computer systems.
• Ensured mission readiness by performing scheduled and unscheduled avionics maintenance on various aircraft types.
• Improved aircraft safety by conducting thorough avionics system inspections and maintenance tasks.

• Supervised operations staff and kept employees compliant with company policies
and procedures.

• Developed and implemented strategies to maximize customer satisfaction.
• Managed a diverse team of professionals, fostering a positive work environment
and high employee satisfaction.

• Performed hands-on technical tasks alongside the team when necessary;
demonstrating strong leadership by example.
• Installed, maintained, repaired, and tested equipment for electricity generation and
utilization.
• Enhanced project efficiency by installing electrical systems in commercial buildings
according to blueprints and specifications.