David Kennedy
Birmingham,AL
Summary
Customer-focused executive and project leader with over 30+ years of experience driving client success across technology, construction, and service-based industries. Proven record of managing multimillion-dollar initiatives, resolving complex customer issues, and leading cross-functional teams. Adept at building strong relationships, leading change, and delivering exceptional service. Seeking to bring leadership, integrity, and problem-solving to a customer service role.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Homebuilder & Insurance Repair Contractor
Planserve Homebuilders LLC
01.2016 - 12.2024
- Managed spec home builds and insurance repairs, ensuring client satisfaction and code adherence.
- Member of InterNACHI, a home inspectors’ organization that tracks building codes and provides training for home inspectors.
- Used Xactimate to deliver accurate estimates and timely job completion.
Co-Founder & President
Planserve Data Systems
01.2010 - 12.2015
- Led product support, client onboarding, and daily communication across time zones.
- Built mobile and web access tools to enhance customer access to data and satisfaction.
- Acquired by SunGard Data Systems in 2015 based on strong client adoption and service model.
President
Broadmoor Condominiums HOA
01.2005 - 12.2009
- Led recovery efforts after Hurricane Ivan, managing a $13M reconstruction project.
- Coordinated with contractors, city officials, and inspectors to ensure compliance with ADA and building codes.
- Developed website and held town halls to keep 60+ homeowners informed during multi-year project.
- Personally managed owner concerns and conducted quality checks on all unit restorations.
Senior Executive Roles (Various)
SunGard Data Systems
01.1981 - 12.2004
- Held positions including VP of Sales, SVP of Sales and Product Development, and President of Employee Benefits Group.
- Oversaw global sales, customer support, implementation teams, and post-sale service across 6+ countries.
- Expanded international service capabilities and led customer service teams in Australia, Japan, Mexico, and more.
- Initiated the company’s professional services and SaaS divisions, improving customer support and retention.
- SunGard acquired The Employee Benefit Services group in 1981, and revenue was $2 million. When I retired in 2003, revenue had reached $80 million with over $30 million in pretax earnings.
Education
B.S. - Business Administration
University of Alabama
01.1974
Skills
- Customer Relationship Management
- Project Leadership
- Conflict Resolution
- Team Leadership
- Technical Communication
- Service Recovery
- Agile Process
- Budgeting & Forecasting
- Microsoft Office Suite
- Xactimate
- Cross-Functional Collaboration
Certification
Licensed Homebuilder, Alabama, #18398, 01/01/06, Present
Timeline
Homebuilder & Insurance Repair Contractor
Planserve Homebuilders LLC
01.2016 - 12.2024
Co-Founder & President
Planserve Data Systems
01.2010 - 12.2015
President
Broadmoor Condominiums HOA
01.2005 - 12.2009
Senior Executive Roles (Various)
SunGard Data Systems
01.1981 - 12.2004
B.S. - Business Administration
University of Alabama