David Kessler
Olathe
Summary
Results-oriented Delicatessen Manager specializing in inventory management, food safety compliance, and team leadership. Demonstrated expertise in optimizing operational efficiency and delivering outstanding customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delicatessen Manager
Hen House Market
Prairie Village
06.2025 - Current
- Managed daily operations of delicatessen department, including inventory management and stock replenishment.
- Trained staff on food safety and sanitation procedures to ensure compliance with health regulations.
- Assisted customers in product selection and accommodated special requests.
- Coordinated product displays, enhancing visual appeal and promoting sales.
- Developed schedules optimizing staff coverage for improved service quality.
- Collaborated with vendors to maintain strong supplier relationships and ensure timely deliveries.
- Prepared weekly and monthly reports analyzing financial performance and operational efficiency.
- Conducted staff meetings to review progress toward management goals.
Delicatessen Manager
Hen House Market
Overland Park
05.2023 - 06.2025
- Monitored temperatures of prepared food and cold-storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Delicatessen Assistant
Hen House Market
Leawood
05.2016 - 02.2023
- Prepared deli meats and cheeses according to customer specifications.
- Assisted customers with product selection and provided recommendations.
- Maintained cleanliness and organization of the deli display case.
- Operated slicing machines and scales for accurate portioning.
- Collaborated with team members to ensure efficient service during peak hours.
- Educated customers about specialty items and seasonal offerings.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Greeted customers, answered questions and provided information on products.
- Documented and entered special orders for event catering and party trays.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Used mental math and available tools to total materials needed, costs and payments due.
- Prepared sandwiches, salads, wraps and other food items according to customer requests.
- Trained new employees on proper food handling procedures and safety protocols.
- Restocked shelves when needed to maintain appropriate product levels throughout the day.
- Followed company policies regarding pricing, returns and exchanges and refunds.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Education
Bachelor of Arts - Psychology
University of Kansas
Lawrence, KS04-2015
Skills
- Inventory management
- Food safety compliance
- Customer service
- Staff training
- Vendor collaboration
- Sales promotion
- Problem solving
- Team leadership
- Scheduling coordination
- Customer complaint handling
- Cost controls
- Cost reductions
Languages
Spanish
Professional
Certification
Food Safety Certified
Timeline
Delicatessen Manager
Hen House Market
06.2025 - Current
Delicatessen Manager
Hen House Market
05.2023 - 06.2025
Delicatessen Assistant
Hen House Market
05.2016 - 02.2023
Bachelor of Arts - Psychology
University of Kansas