Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David Ketron

Ft Worth ,TX

Summary

Dynamic professional with extensive experience at USPS and a proven track record in delivery accuracy and customer service. Skilled in route navigation and process improvement, I excel in enhancing operational efficiency and training teams. Committed to achieving high standards and fostering customer satisfaction through effective communication and organizational skills. Class A CDL endorsement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Letter Carrier

USPS
Chamberlain, SD
02.2026 - 04.2028
  • Delivered mail and packages efficiently within designated routes.
  • Sorted and organized mail for accurate and timely distribution.
  • Utilized handheld devices to track deliveries and update status.
  • Ensured compliance with safety protocols during daily operations.

Owner/Operator

North Bay One Stop
Chamberlain, SD
04.2023 - 03.2026
  • Developed operational strategies to enhance customer service and streamline processes.
  • Managed daily business operations, ensuring efficiency and compliance with regulations.
  • Trained and mentored staff on best practices for customer engagement and service delivery.
  • Implemented inventory management systems to optimize stock levels and reduce waste.

Letter Carrier

USPS
Chamberlain, SD
01.2021 - 03.2023
  • Assisted in training new employees on route procedures and safety measures.
  • Managed customer inquiries and provided excellent service to enhance satisfaction.
  • Conducted regular vehicle inspections to maintain operational readiness.
  • Implemented process improvements to streamline sorting and delivery workflows.

Assistant Manager/Dispatcher

Agtegra Cooperative
Chamberlain, SD
09.2015 - 12.2020
  • Led team in implementing process improvements to enhance operational efficiency.
  • Trained and mentored junior staff on best practices and compliance standards.
  • Developed and executed strategic plans to optimize resource allocation.
  • Coordinated cross-departmental communication to align project goals and timelines.

Customer Service Manager

Cabela’s
Lubbock, TX
09.2011 - 08.2015
  • Led customer service team to enhance product knowledge and improve service delivery.
  • Developed training programs to increase employee performance and customer satisfaction metrics.
  • Implemented new feedback systems to capture customer insights, driving continuous improvement.
  • Streamlined operational processes, reducing response times and enhancing overall efficiency.

Education

Bachelor of Science - Business

Hardin Simmons University
Abilene, TX
12.1984

Skills

  • Delivery accuracy
  • Route navigation
  • Mechanical aptitude
  • Package handling
  • Customer service
  • Multitasking
  • Excellent communication
  • Organizational skills

Certification

Class A CDL

Timeline

Letter Carrier

USPS
02.2026 - 04.2028

Owner/Operator

North Bay One Stop
04.2023 - 03.2026

Letter Carrier

USPS
01.2021 - 03.2023

Assistant Manager/Dispatcher

Agtegra Cooperative
09.2015 - 12.2020

Customer Service Manager

Cabela’s
09.2011 - 08.2015

Bachelor of Science - Business

Hardin Simmons University