Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

David Kettell

Lindenhurst

Summary

Dedicated and versatile customer service professional with over 6 years of experience in delivering exceptional customer experiences across various roles, including delivery driving, cashiering, and mechanics. Proficient in handling customer inquiries, managing inventory, and maintaining equipment. Strong interpersonal communication skills and a solid background in multitasking and problem-solving in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Sam Tell Companies
05.2023 - Current
  • Learned and adhered to safety protocols while operating delivery vehicles.
  • Navigated designated routes efficiently to ensure timely deliveries.
  • Assisted in loading and unloading packages, maintaining organization within vehicle.
  • Communicated effectively with customers to confirm delivery details and address inquiries.
  • Maintained vehicle cleanliness and performed basic maintenance checks regularly.
  • Adapted quickly to changing schedules and unexpected route modifications.
  • Utilized GPS technology to optimize delivery routes and reduce travel time.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Filled out load paperwork and DOT-mandated log books.

Plumbing Apprentice

Hilltop Plumbing
02.2023 - 04.2023
  • Installed plumbing systems under supervision, ensuring compliance with safety standards and regulations.
  • Assisted in diagnosing and repairing plumbing issues, enhancing problem-solving skills and customer satisfaction.
  • Collaborated with senior plumbers on complex installations, gaining hands-on experience with various tools and materials.
  • Maintained accurate records of services performed to ensure effective communication and workflow management.
  • Streamlined inventory management for plumbing supplies, improving efficiency in project execution and resource allocation.w
  • Safely handled tools and equipment in large-scale projects.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.

Delivery Driver

FedEx:Ground
11.2018 - 02.2023
  • Collaborated with team members to enhance operational efficiency and service quality.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.

Shift Leader

Amf Bowling Centers Inc
10.2017 - 11.2020
  • Supervised daily operations and ensured adherence to safety protocols.
  • Trained and mentored team members on efficient workflow processes.
  • Coordinated scheduling and assigned tasks to optimize staff performance.
  • Implemented inventory management practices to reduce waste and improve accuracy.
  • Conducted performance evaluations, providing constructive feedback for improvement.
  • Resolved customer inquiries and complaints to enhance service satisfaction.
  • Monitored quality control standards to maintain product excellence.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Mechanic

Amf Bowling Centers Inc
10.2017 - 11.2020
  • Diagnosed mechanical issues using diagnostic tools and equipment
  • Performed routine maintenance on vehicles to ensure optimal performance
  • Collaborated with team members to streamline repair processes
  • Ensured compliance with safety regulations and industry standards
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.

Collections Agent

Sunrise Credit Union
01.2017 - 03.2017
  • Managed high-volume collections calls, resolving customer inquiries and payment arrangements efficiently.
  • Implemented updated collection strategies, improving overall recovery rates on delinquent accounts.
  • Trained and mentored new team members on best practices for effective collections techniques.
  • Analyzed account data to identify trends, enhancing targeted collection efforts and minimizing write-offs.
  • Ensured compliance with regulatory requirements during all interactions with customers regarding collections.
  • Developed comprehensive reports on collection activities, providing insights for management decision-making.

Customer Service Representative

Party City
10.2015 - 12.2015
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained new team members on customer service protocols and system navigation.
  • Developed and maintained strong relationships with clients to enhance satisfaction and loyalty.
  • Managed escalated issues, providing timely resolutions to improve customer experience.

Education

No Degree - Business Administration And Management

Suffolk County Community College
Selden, NY

GED -

Lindenhurst High School
Lindenhurst, NY
06-2014

Skills

  • Enthusiastic demeanor
  • Service excellence
  • Licensed driver
  • Effective team collaboration
  • Strong attention to detail
  • Prioritization and scheduling
  • Trustworthy and reliable
  • Effective problem resolution
  • Inventory management
  • Critical thinking for problem-solving

Languages

English
Full Professional

Timeline

Delivery Driver

Sam Tell Companies
05.2023 - Current

Plumbing Apprentice

Hilltop Plumbing
02.2023 - 04.2023

Delivery Driver

FedEx:Ground
11.2018 - 02.2023

Shift Leader

Amf Bowling Centers Inc
10.2017 - 11.2020

Mechanic

Amf Bowling Centers Inc
10.2017 - 11.2020

Collections Agent

Sunrise Credit Union
01.2017 - 03.2017

Customer Service Representative

Party City
10.2015 - 12.2015

No Degree - Business Administration And Management

Suffolk County Community College

GED -

Lindenhurst High School

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