David Key
Raleigh
Summary
Dynamic professional with a proven track record at Harris Teeter as an Express Lane Supervisor, adept in project management and customer relationship management. Successfully optimized operations and enhanced customer experiences through effective problem-solving and process implementation. Skilled in contract management and dedicated to fostering team efficiency and excellence.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
5
5
years of professional experience
Work History
Express Lane Supervisor
Harris Teeter
11.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Head Swim Coach
Durant Trails Typhoons
05.2020 - 07.2023
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Prepared equipment before each class class and stored items promptly after classes.
- Took notes strengths and weaknesses of each child in class to track progress.
Education
Associate of Science - IT Network Security
Wake Technical Community College
Raleigh, NC07-2026
Skills
- Schedule development
- Contract management
- Project management
- Policy and procedure development
- Customer relationship management (CRM)
- Complaint resolution
Timeline
Express Lane Supervisor
Harris Teeter
11.2023 - Current
Head Swim Coach
Durant Trails Typhoons
05.2020 - 07.2023
Associate of Science - IT Network Security
Wake Technical Community College
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