Overview

Work History

Timeline

David Kibby III

Columbus,OH

Overview

1

1

year of professional experience

Work History

Porter

Deleware North Nationwide Arena

Communicated with coworkers and managers about completed duties.
Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
Cleaned and organized building areas as required.
Maintained building exteriors for professional, clean presentation standards.
Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Unpacked and stored deliveries in proper locations for orderly, accessible supplies.

Customer Service Representative

American Express

10.2004 - 08.2005

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Timeline

Customer Service Representative

American Express

10.2004 - 08.2005

Porter

Deleware North Nationwide Arena