David Kilgore
JBER,United States
Summary
Detail-oriented professional with a proven track record in complex credit analyses and customer relations. Demonstrated leadership in diverse team settings, enhancing operational efficiencies while exceeding performance goals. Expertise in fostering effective communication and collaboration to achieve outstanding results.
Overview
32
32
years of professional experience
Work History
Credit Analyst
Stearns Bank
JBER, Alaska
01.2021 - 11.2024
- Handled new financing requests from both current and prospective clients.
- Collaborated with team to gather essential financial documents.
- Connected with end users to confirm information for fraud alert resolution.
- Partnered with sales team to identify viable financing options for applicants.
- Perform equipment valuations on used equipment over $100k, as needed
Credit Analyst
New York Times
Norfolk, Virginia
07.2019 - 11.2020
- Processed new print media advertising orders based on account standing and credit rating.
- Handled and finalized billing discrepancies, ensuring prompt payments.
- Analyzed outstanding balances for approval or restriction of ad placements.
- Reviewed applicant data to set appropriate payment conditions.
Credit Analyst
Sysco
Suffolk, Virginia
11.2018 - 03.2019
- In this temporary role, I handled $6 million in receivables while managing a customer base of 600 eateries.
- Assisted customers in resolving account concerns using multiple communication channels.
- Coordinated with Marketing Associates to address overdue account issues.
- Reconciled A/R to ensure payments posted correctly and resolve any discrepancies with payments
Science Teacher
Newport News Public Schools
Newport News, Virginia
08.2017 - 01.2018
- Created daily lesson plans, designed and administered unit tests along with Powerpoint presentations
- Provided status reports regarding academics and conduct to administration and parents.
- Take necessary and reasonable actions to ensure safety of students, materials, and school equipment
- Instructed students with disabilities, including ASD and ED, and English as second language students.
Non-Injury Auto Claims Adjuster
USAA
Chesapeake, Virginia
06.2016 - 08.2017
- Conduct initial assessment for clients and non-clients to commence claim process.
- Review collected material to make conclusive decisions on liability.
- Facilitated communication of final liability outcomes in accident cases.
- Managed correspondence with relevant parties.
Credit Controller
Volvo Penta
Chesapeake, Virginia
04.2005 - 06.2016
- Assisted in managing a customer base of 1200+ dealers and original equipment manufacturers, totaling $265 million in account receivables, while striving to meet monthly mandate for past dues
- Expedited inbound calls from clients, resolved issues with accounts including crediting payments and releasing shipments of parts and engines
- Collaborated with Engine sales department to verify client's account status for pending parts and engines shipments.
- Performed financial statement analysis to determine potential customer's worthiness for credit line
Unit Manager
HSBC/Household
Chesapeake, Virginia
12.1996 - 04.2005
- Motivated a team of 10-15 associates to ensure goals related to production and quality were met and exceeded, implementing corrective action measures as needed
- Assisted clients with technical support issues, enabling customers to access their accounts online
- Responded promptly to escalated customer inquiries via telephone or email
- Assisted customers regarding credit card accounts, resolving statement issues, addressing fees, interest rates and promotional balances, and investigated fraudulent activity on customer accounts
Office Manager/Outbound Collector
Accent Service Company
Anchorage, Alaska
08.1992 - 10.1996
- Collaborated with clients regarding collections of medical and local merchant accounts
- Negotiated acquisition of new accounts from businesses requiring collection activity
- Supervised a team of 5 acquisition specialists, guaranteeing collection goals were met, ensured all applicable state and federal laws were followed, provided performance reviews and feedback implemented corrective action when necessary
- Prepared and disseminated daily, weekly, and monthly reports for home office
Education
Bachelor of Science - Geosciences
Mississippi State University
Starkville, MS12.2016
Skills
- Meticulous Attention to Detail
- Independent and Collaborative Work
- Superior verbal and written communication skills
- Effective Team Leadership
- Skilled Trainer of Diverse Teams
- Strong Background in Customer Relations
Affiliations
- American Meteorological Society
- JV Softball Coach-West High 2022-2023
- Head Coach-West High Softball 2024-Present
Military Service
United States Air Force, Shift Supervisor, Elmendorf AFB, AK, 02/02/89-08/28/92
Timeline
Credit Analyst
Stearns Bank
01.2021 - 11.2024
Credit Analyst
New York Times
07.2019 - 11.2020
Credit Analyst
Sysco
11.2018 - 03.2019
Science Teacher
Newport News Public Schools
08.2017 - 01.2018
Non-Injury Auto Claims Adjuster
USAA
06.2016 - 08.2017
Credit Controller
Volvo Penta
04.2005 - 06.2016
Unit Manager
HSBC/Household
12.1996 - 04.2005
Office Manager/Outbound Collector
Accent Service Company
08.1992 - 10.1996
Bachelor of Science - Geosciences
Mississippi State University
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