David Kim
Garland
Summary
Dynamic retail leader with established success at CVS Health Corporation, specializing in P&L ownership and team development.
Overview
29
29
years of professional experience
Work History
GM
CVS HEALTH CORPORATION
11.2022 - Current
- Managed a multi-million dollar location, overseeing daily operations and ensuring financial targets were met and acted as the store CEO overseeing $15M in annual revenue, consistently outperforming KPIs in conversion, UPT, and client retention.
- Came in 2023 where the store was ranked 8th in district, and finished the fiscal year #1 overall in district. Succession Planning & Internal Mobility.
- Controlled P&L and expenses by adhering to statewide regulations and prioritizing safety, resulting in improved financial performance. Asset Protection & Inventory Controls.
- Led district as OSHA compliance captain, supporting high-volume recruitment and onboarding, ensuring safety standards were met
- Ensured zero injuries in the store by prioritizing excellent customer service and assigning tasks effectively to the right associates
- Trained district staff on productivity methodologies like FIFO, managed 12+ vendors independently, and prepared future store leaders, resulting in improved store efficiency and leadership readiness
- Proven track record in team development, clienteling, merchandising excellence, and P&L ownership. Delivered an elevated VIP experience by training the team to apply the 5 C’s service model, resulting in a 43% increase in repeat client visits and 5 star reviews to the public as well as internally via OSAT metrics.
- Collaborated with local law enforcement weekly, strengthening city relationships and ensuring a safe and responsive store environment
- Provided strategic advice and guidance to front-line managers on labor relations issues, enhancing team performance and compliance with labor laws. Championed a diverse and inclusive store culture, developing 6 team members into future store leaders via personalized succession plans.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Inspirational Leadership & Store Culture for employee retention and turnover under 7% for the entire fiscal period.
- Reduced shrink by 13.8% year-over-year through new asset protection standards and daily operational accountability.
Assistant Store Manager (ASM)
Walmart Inc
01.2019 - 01.2022
- 5 C’s of Service Excellence—Create, Connect, Convert, Close, and Continue.
- Managed a team of over 150 employees at a high-volume location, ensuring efficient operations and staff productivity
- Oversaw financial operations contributing to $60 million in annual revenue, ensuring budget adherence and cost efficiency
- Led the apparel department and visual merchandising as SWAS owner, increasing sales by 148% in the first year through strategic product placement and promotions
- Conducted needs assessments and collaborated with internal clients to develop solutions, resulting in improved workplace dynamics overall.
- Completed OSHA training and maintained strong relationships with law enforcement and fire departments, ensuring compliance and safety standards
- Resolved conflicts by effectively handling difficult customer interactions, maintaining mutual understanding between clientele and business, resulting in improved customer satisfaction
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Senior Manager, Strategy
Poly Academy
09.2008 - 12.2018
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Enhanced communication and collaboration among team members by fostering a culture of openness, trust, and innovation.
- Increased overall strategic effectiveness by leading cross-functional teams in the development and execution of corporate strategies.
- Collaborated with various departments to identify synergies that resulted in cost savings or improved operational efficiency.
- Partner with R&D department in order to ensure the longevity and publications of all IP content and digital content.
- Increased all omni channel revenue over 11.7% during time spent overseas.
Visual Merchandising Manager
Armani Exchange
09.2006 - 06.2008
- Promoted to Visual Merchandiser Supervisor, enhancing store displays and team coordination to improve customer engagement
- Increased overall store profits by a solid 22% by focusing on highest margin pieces and increasing productivity.
- Increased sales and cross counsel all new trainees focusing on superior customer service.
- Achieved the lowest shrink loss percentage for both inventories by implementing effective inventory management strategies and loss prevention techniques
- Supported all store operations including visual execution, talent hiring, and performance coaching.
- Conducted floor walks with corporate partners, ensuring brand presentation aligned with lifestyle image.
- Led peak-season recruiting initiatives that brought in top-tier seasonal talent, many of whom transitioned into full-time roles.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance. Fostered a brand awareness through local fashion shows and opportunities to further the name brand and image.
Store Associate/Cashier
Banana Republic
03.1997 - 06.1999
- Gained foundational knowledge in the retail and fashion industry, enhancing understanding of store operations and customer engagement
- Operated POS systems efficiently and served as a customer service liaison, resolving issues and ensuring a smooth checkout experience
- Managed stock replenishment and organized returned items, maintaining store order and improving inventory accuracy
- Assisted with nearby stores as needed to maintain operations during callouts.
- Collaborated effectively with team members to deliver excellent customer service, enhancing customer satisfaction and loyalty
Education
University of California, San Diego - Theater, Communications
University of California, San Diego
La Jolla, CA06.2008
Skills
Core Competencies
- Customer Experience Strategy & Client Relations
- Team Leadership, Coaching & Succession Planning
- Conflict Resolution & Labor Relations
- KPI Development & Performance Management
- P&L Ownership & Cost Controls
- Compliance & OSHA Safety Standards
- Staff Training & Development
- Process Improvement & Operational Efficiency
- CRM Systems (Salesforce, Zendesk, Microsoft Office, Mac OS)
Accomplishments
2023 district leader award for Creating Simplicity and streamlining.
2023 district most improved store ranking #1 and #3 regional.
2024 Paragon Award runner up.
Timeline
GM
CVS HEALTH CORPORATION
11.2022 - Current
Assistant Store Manager (ASM)
Walmart Inc
01.2019 - 01.2022
Senior Manager, Strategy
Poly Academy
09.2008 - 12.2018
Visual Merchandising Manager
Armani Exchange
09.2006 - 06.2008
Store Associate/Cashier
Banana Republic
03.1997 - 06.1999
University of California, San Diego - Theater, Communications
University of California, San Diego