David King
Naperville,IL
Summary
Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Fairfield Inn & Suites / TownePlace Suites by Marriott
05.2023 - Current
- Lead front desk operations across two Marriott properties, managing a team of seven.
- Increased guest satisfaction ratings by 25% through targeted training programs.
- Reduced average guest wait times by 30 minutes via improved room readiness coordination.
- Implemented upselling strategies, boosting revenue from upgrades and services.
- Partnered with sales and housekeeping teams to ensure smooth group bookings, and timely room turnover.
- Conducted performance evaluations and optimized staffing schedules based on occupancy forecasts.
- Built a strong rapport with repeat guests, increasing return visits.
- Oversaw daily front office operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff, enhancing team performance and customer interactions.
Front Desk Supervisor
Hyatt Place
07.2019 - 07.2020
- Oversaw daily front desk operations and ensured adherence to brand standards.
- Handled guest inquiries, billing issues, and escalated concerns with professionalism.
- Trained staff on procedures and supported bar operations as needed.
- Acted as liaison between management and front office team to maintain service excellence.
Front Desk Agent
Wyndham Hotels & Resorts
04.2018 - 07.2019
- Managed reservations, transportation coordination, and concierge services.
- Resolved billing discrepancies and provided local recommendations to guests.
- Delivered personalized service to enhance guest satisfaction.
Student Loan Counselor
Ceannate Corp
01.2017 - 03.2018
- Advised delinquent borrowers on repayment options to prevent loan default.
- Maintained compliance with federal guidelines while managing high call volumes.
- Developed strong communication and problem-solving skills in a fast-paced environment.
Front Desk Agent
Radisson Hotel
06.2016 - 01.2017
- Checked in guests, handled reservations, and resolved billing issues.
- Provided transportation and dining recommendations; operated shuttle service as needed.
Front Desk Agent / Night Auditor
Holiday Inn Express
07.2015 - 06.2016
- Managed front desk operations and nightly audits.
- Generated financial reports, balanced cash drawers, and ensured transaction accuracy.
- Recognized as Employee of the Month for outstanding service.
Inventory Specialist
RGIS
02.2014 - 07.2015
- Conducted inventory audits for multiple clients using handheld scanners.
- Demonstrated accuracy, professionalism, and teamwork in data collection.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL01-2007
Skills
- Hospitality management
- Hotel Management (Marriott, Hyatt, Wyndham, IHG)
- Front Office & Guest Services
- Night Audit & Cash Handling
- OPERA, OneSite, CRM Software
- Group Bookings & Event Coordination
- Property Management & Fair Housing Compliance
- Section 8 & LIHTC Knowledge
- Customer Service & Leadership
- Team Training & Performance Reviews
- Conflict Resolution & Issue Escalation
- Email, Phone, SMS, and Live Chat Support
- International & Investor Relations
- Social Media & Calendar Management
- Government Agency Support
- Technical Proficiency
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Google Workspace
- Slack & Typing
- Transportation Management Systems
- Soft Skills
- Communication & Negotiation
- Organizational & Time Management
- Attention to Detail & Multitasking
- Self-Motivation & Professionalism
- Front desk management
- Guest relations
- Team leadership
- Performance evaluations
Timeline
Front Office Manager
Fairfield Inn & Suites / TownePlace Suites by Marriott
05.2023 - Current
Front Desk Supervisor
Hyatt Place
07.2019 - 07.2020
Front Desk Agent
Wyndham Hotels & Resorts
04.2018 - 07.2019
Student Loan Counselor
Ceannate Corp
01.2017 - 03.2018
Front Desk Agent
Radisson Hotel
06.2016 - 01.2017
Front Desk Agent / Night Auditor
Holiday Inn Express
07.2015 - 06.2016
Inventory Specialist
RGIS
02.2014 - 07.2015
High School Diploma -
Hoffman Estates High School