David Kinker
La Crosse,Virginia
Summary
Dedicated Service and Maintenance Technician with over 25 years of experience maintaining, troubleshooting, and repairing complex mechanical and electrical systems in industrial and construction environments. Skilled in working with 120V, 240V, and 480V systems to ensure equipment reliability, safety, and uptime in mission-critical settings. Strong communicator with hands-on technical expertise, leadership ability, and a proven record of customer satisfaction — seeking to apply these skills in a Critical Environment Technician role supporting essential infrastructure and facility operations.
Overview
29
29
years of professional experience
Work History
Service Advisor
James River Equipment
10.2023 - Current
- Serve as the primary liaison between customers and service technicians, ensuring efficient communication and timely issue resolution.
- Provide expert guidance on equipment maintenance, service scheduling, and performance optimization to enhance customer satisfaction.
- Educate customers on proper equipment care and maintenance best practices, building trust, and long-term relationships.
- Manage service appointments, work orders, and follow-ups to maintain workflow efficiency and service quality.
- Address customer concerns with professionalism and empathy, delivering swift resolutions, and a superior service experience.
- Strengthen customer retention by establishing rapport, demonstrating product knowledge, and maintaining clear communication.
- Facilitated communication between service technicians and clients to ensure accurate service updates and expectations.
- Trained new staff on service processes and customer interaction protocols, promoting a consistent service standard.
- Analyzed customer feedback to identify areas for process improvement, implementing changes that enhanced service delivery.
- Oversaw daily operations of service department, ensuring adherence to company policies and quality standards.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
John Deere Technician
James River Equipment
04.2015 - Current
- Diagnosed and repaired complex mechanical, electrical, and hydraulic issues on John Deere equipment to ensure peak reliability and performance.
- Performed preventative maintenance and system inspections to reduce downtime and extend equipment life.
- Trained and mentored junior technicians on advanced repair techniques, diagnostics, and safety procedures.
- Installed and configured new equipment, performed tests, and conducted operator training for seamless integration.
- Collaborated with cross-functional teams to complete complex installations while maintaining compliance with manufacturer specifications.
- Maintained strict adherence to OSHA and company safety protocols, reducing workplace hazards, and ensuring safe operations.
Service Technician
J A Barker Construction
03.2013 - 04.2015
- Diagnosed and repaired mechanical and electrical issues in heavy equipment, minimizing downtime, and extending service life.
- Conducted preventative and corrective maintenance on construction machinery to ensure optimal performance and safety compliance.
- Operated a fully equipped service truck to perform on-site repairs and maintenance in field environments.
- Documented service activities, and coordinated with supervisors and operators to maintain equipment readiness.
- Ensured full compliance with OSHA and company safety policies during maintenance operations.
Service Technician
International Veneer
06.1997 - 03.2013
- Performed preventative maintenance and repairs on industrial systems to ensure continuous operation and maximum uptime.
- Diagnosed and resolved complex mechanical and electrical issues on equipment operating at 120V, 240V, and 480V.
- Installed, removed, and calibrated electrical and mechanical components to maintain system reliability.
- Trained and mentored junior technicians in electrical safety, system monitoring, and emergency response procedures.
- Conducted inspections and data analysis to identify and prevent potential failures.
- Supported process improvement initiatives that enhanced system efficiency and reduced downtime.
Education
High School Diploma -
Park View Senior High
South Hill, VA06-1996
Skills
- Preventative & Corrective Maintenance
- Electrical Systems (120V / 240V / 480V)
- Troubleshooting & Diagnostics
- Mechanical & Hydraulic Systems
- OSHA Safety & Compliance
- System Installations & Calibrations
- Equipment Reliability & Uptime Optimization
- Technical Training & Team Leadership
- Customer Service & Communication
- Data Logging & Performance Monitoring
Languages
English
Native or Bilingual
Interests
Hunting and fishing
I really enjoy playing Video Games on PC and Xbox
Spending time with family and friends
Timeline
Service Advisor
James River Equipment
10.2023 - Current
John Deere Technician
James River Equipment
04.2015 - Current
Service Technician
J A Barker Construction
03.2013 - 04.2015
Service Technician
International Veneer
06.1997 - 03.2013
High School Diploma -
Park View Senior High