Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
CustomerServiceRepresentative

David Kinzel

Pauline,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager

Brittany
Roebuck, SC
07.2021 - Current
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Pool Server

Rachel
Spartanburg, SC
03.2021 - 08.2021
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Maintained cleanliness of pool
  • Participated in ongoing training to enhance job skills and knowledge.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Totaled checks and used cash register to accept payment for services.

Education

High School Diploma -

Dorman High School
Roebuck, SC
05.2033

Skills

  • Opening and Closing Procedures
  • Flexible Schedule
  • Mentoring and Coaching
  • Delegating Work
  • Interpersonal Skills
  • Decision Making
  • Problem Resolution
  • Cash Handling
  • Tech-Savvy
  • Punctual and Reliable
  • Equipment Troubleshooting
  • Handling Customer Complaints

Languages

English
Arabic

Certification

certified food protection manager

Timeline

Shift Manager

Brittany
07.2021 - Current

Pool Server

Rachel
03.2021 - 08.2021

High School Diploma -

Dorman High School

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David Kinzel