David Kirkland
Bettendorf,IA
Summary
Business-conscious General Manager bringing over 20 years of experience in hospitality industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Line Cook
Jerry's Restaurant
Le Claire, IA
07.2023 - Current
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Ensured compliance with all health and safety regulations in the kitchen area.
- Facilitated communication between front-of-house staff and back-of-house staff on a daily basis.
General Manager
Foundry Food + Tap
Bettendorf, IA
03.2021 - 07.2023
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Mentored all personnel on company policies customer service techniques and professional communication.
- Optimized profits by controlling food, beverage and labor costs.
General Manager
Granite City Food & Brewery
Davenport, IA
03.2020 - 12.2020
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delivered exceptional guest experiences through hands-on leadership of associates and managers.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Directed 5 managers and 50 associates to generate over $2 million in revenue.
Traveling General Manager
Granite City Food & Brewery
Multiple
05.2019 - 03.2020
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
General Manager
Granite City Food & Brewery
Rockford, IL
09.2017 - 05.2019
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Skills
- Leadership and management development
- Performance improvements
- Policy/program development
- Supervision and training
- Customer retention
- Staff training and development
- Financial administration
- Profit and loss accountability
- Cost analysis and savings
- Team building and motivation
References
- Chris Odenthal, Chief Operating Officer - Platinum Management QCA - (563) 370-1272
- Lance Koch, Director Of Regional Operations - Granite City Food & Brewery - (810) 523-0691
Certification
- ServSafe Registered Proctor
Timeline
Line Cook
Jerry's Restaurant
07.2023 - Current
General Manager
Foundry Food + Tap
03.2021 - 07.2023
General Manager
Granite City Food & Brewery
03.2020 - 12.2020
Traveling General Manager
Granite City Food & Brewery
05.2019 - 03.2020
General Manager
Granite City Food & Brewery
09.2017 - 05.2019
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