David Kitchen
Huntington,WV
Summary
David has over 21+ years of support experience that has added to his excellence in Professional Service skills to work with any level of clients. A Proven working experience as Criminal Investigator and Hands-on experience with crime scenes analysis and forensic science. Proficient in interpreting evidence and reconstructing events. Ability to observe minute details and to produce detailed reports with In depth knowledge of criminal law, rules and legislation. Familiarity with all evidence types (e.g. circumstantial, direct, trace, hearsay etc) and the rules governing their admissibility. Strong analytical skills along with good interviewing and interrogation skills with honesty and ethics with high levels of integrity and confidentiality. Also His technical skills include working continually on Microsoft platforms coupled with Remedy Trouble Ticket System, MS Office and various printer knowledge, And web design. Furthermore, he has a proven record of accomplishment, a strong work ethic and the flexibility to adapt to any technical support issue promptly and accurately. Also A certified Ohio Police Officer and A former Jackson Police Officer with City Commendations and officer of the year Awards Proves his Strong leadership and Ability to accurately and Professionally maintain a good work Ethic. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Police Officer
New Haven Police Department
04.2022 - 05.2023
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
Part Time Computer/ Death Advocate
Henson Mortuary Services LLC
08.2019 - Current
- Support and maintain organizational computer systems, SQL Database Information, Backups, desktops, and peripherals
- That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance
- The person will also troubleshoot problem areas (in person) in a timely and accurate fashion or SLA and provide end-user assistance where required
- Support and help execute development and implementation of new computer projects and new hardware installations
- Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs
- Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Met with over families to plan funerals by discussing service options and needs.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Drove company vehicles to transport remains or families to services.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
Digital Forensics Investigator/Support
Second Creek Technologies
01.2015 - 08.2019
- Travel in Wv and Other states that were court ordered for Digital Forensics Investigations
- Serving Court Orders and subpoenas/Summons and keeping a Log and Detailed Documentation for attorneys and Court systems
- Sometimes interviewing witnesses and writing Detailed reports
- Maintain Chain of Commands for Any and all Digital Forensics from The Creation Log to the end of chain log to Attorneys or Judges
- Also testify in Court Proceedings for evidence collected and also discovery
- Also Serves as the primary liaison between the account executives and IT staff with multiple businesses
- Hardware/software processes using Microsoft Spreadsheets
- Prepares detailed Project Plans/Schedules to meet project goals for large scale projects
- Maintain upgrades for Cisco phones, cctv on network and active directory
- Working with digital Forensicsfor lawyers, and former federal and state law enforcement officers, and state agencies
- Collecting and documentation of proper chain of command of Forensics
- Retrieving and delivering evidence of digital forensic results
- Responsibilities include: Processing crime scenes by performing scene recognition, scene documentation and evidence collection
- Operating within the applicable laws governing the investigations
- Initiating preliminary survey, generating initial theories and keeping the ones that are not eliminated by incoming information
- Operate within the applicable laws governing the investigations
- Initiate and generate initial theories and keep the ones that are not eliminated by incoming information
- Thoroughly document scenes and gather potential evidences (physical, documents, photographs, statements etc) to send to crime lab Wv State Police
- Examine and evaluate evidence for conflicting interpretations and resolve issues
- Draft detailed investigative reports and be prepared to present evidence to the prosecutor.
Global Support Services Customer Advocate
Amedisys Health Care Corporate office
04.2010 - 11.2014
- Creation, maintenance and deployment Software packaging, creation, maintenance and deployment Site's Software Update delivery mechanism Implementation and management of all Site Infrastructure Servers
- Including but not limited to: VMware ESXi Active Directory Domain Controllers SCCM Site Servers File and Print services WSUS and Antivirus Services Active Directory Administration
- Including but not limited to: Organizational Unit creation and maintenance Security Group creation and maintenance Group Policy Object creation and maintenance Microsoft System Centre Configuration Manager
- Including but not limited to: Collection creation and maintenance Advertisements Infrastructure Health Client Deployment and Health Reporting Site Server and System Deployment Infrastructure Server Backup and Maintenance EducationMaintain GSS log for WV, Ohio, Kentucky, Virginia and Pennsylvania day to day functions and tissues
- Travel on day to day to Amedisys Agencies keeping a working Network structure within the Company
- Serves as the primary liaison between the account executives and IT staff
- (Stars Tablet Project) Gathers requirements for clinical Hardware deployment initiatives
- Documents Hardware/software processes using Microsoft Spreadsheets .Prepares detailed Project Plans/Schedules to meet project delivery goals
- Ensures proper project documentation is prepared and maintained throughout the project lifecycle
- Manages the project team to ensure Stars Project remains' on schedule and within scope
- Manages project scope by enforcing change control procedures
- Uses standard Project Management methodology for managing each initiative
- Conducts daily project team status updates .Provides project overview and status updates to Senior Management as requested
- Provides remote support for end users and all help desk functions Level 1 and 2 for 300 plus users
- Provided support for pc, laptop/tablets in a XP environment
- Implementation and problem resolution for all network devices, including routers, switches, servers, and communication devices
- Perform Information Security Compliance and Risk Assessments
- Analyze business technology needs and implement solutions while complying with local, state and federal regulations
- Responsible for onsite Disaster Recovery during natural disasters, including resource allocation and temporary site setup execution
- Install and setup equipment, cables, and all other hardware/software required for implementing MACDs (Move, Add, Configure and Dispose)
- Responsible for managing all aspects of IT for 6 states, 58 offices, ~2500 users- visited each office 1-2 times a year maintained and support office 365 for corporate users
- Trained new IT staff as they entered the organization to accelerate operational efficiency
- Consistently commended and recognized for excellent performance and highest level of customer satisfaction
- Network Infrastructure Implementation and Resolution primarily Cisco - McAfee Security Architecture - MaaS360 Mobile Device Management deployment - Android Tablet rollout - SCCM for Software and OS deployments - Windows Server 2008 setup and configurations - Windows PE for data retrieval - Direct Access - Citrix - APM Asset Management - PeopleSoft - Project Management Skill - Efax implementation Deployment and training on various proprietary software platforms - Troubleshooting hardware and software issues
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
Helpdesk Support
Ameriprise Financial CDI Solutions
- 04.2008
- Provide helpdesk support by answering helpdesk phone calls and requests in our helpdesk system; Monitoring and assigning helpdesk request to the appropriate groups and assignees
- Deploy and maintaining all desktop/laptop computers, printers; installation of software applications; and to troubleshoot and resolve all hardware/software issues
- Remote Access to End Users and resolve issues
- Manage and execute all national Ameriprise and local IT initiatives as a member of the Level 2 Desktop Support Team within the Ameriprise Financial.
Help Desk Remote Administrator /citrix vpn For Sorian
St Marys Hospital
06.2007
- Provide LAN/WAN administration and MS Windows Server 2003 support, electronic records software, update Corporate Website and Internal Website, Analyze requirements and recommend systems, solutions and resources
- Maintain login accounts, Internet and data communications capabilities
- Duties include maintenance of a sophisticated hospital grade network that includes a storage area network, wireless access points, clustered servers, virtualization, SQL databases and maintain 12 different servers
- Also disaster recovery of system data, operating system software, Sorian And cloverleaf (Hospital software) data integrity and virus protection of the servers, the clients and the network.(Remote Access With inteleadmin)
PC Technician
Tech Systems (Columbia Gas Corp)
05.2006 - 08.2006
- Replacing Images on PC/Laptops and delivering them to the users in the state of WV and to Sub stations that were in need of replacements this was considered a XP rollout.
PC Support
Shaw Group
01.2006 - 04.2006
- Provide helpdesk support by answering helpdesk phone calls and requests in our helpdesk system; Monitoring and assigning helpdesk request to the appropriate groups and assignees; Assist Helpdesk Supervisor with weekly/monthly reports; Assist with network account creations and terminations; Load and configure company standard image on all new and existing computers
- Environment is fast paced in a growing company.
PC Support/Administrator
Sarcom Computer Systems
02.2000 - 12.2005
- Provide 100% technical support for Bank One and Nationwide Insurance in Maryland, Washington D.C., Virginia and West Virginia
- Responsibilities including taking all calls for any problems that may occur such as desktops, software issues, down servers, and laptops
- Track and log all calls with HEAT Help Desk software
- Responsible for many aspects of team management including training new Help Desk Analysts on processes and resource usage in information system operations
- Install and support Microsoft operating systems, troubleshoot and resolve most all problems within a five hour turn around.
Government PC Support/Help Desk Manager
FDIC
07.1998 - 02.2000
- Researched and identified problems and utilized creative and analytical problem-solving techniques to resolve problems by phone for users in all 50 states
- Created Remedy Trouble Ticket System tickets for users, resetting passwords, and correct dial-up networking.
Help Desk Support Analyst
Lane Hoover Consolidated, Inc.
11.1995 - 07.1998
- Supported hundreds of Commercial and Custom Service Applications
- Resolved computer/server issues for clients contracted
- Log in all help desk problems with Remedy Trouble Ticket System and escalate to a different help desk as necessary.
Help Desk Associate
Dek Security Services
12.1993 - 10.1995
- Assisted problems with Email accounts (POP 3 server), dial-up networking and protocols
- Provided phone support frequently assisting in the PC Support arena.
Education
Currently Enrolled in Buckeye Hills OPOTA Academy -
Unknown
01.2021
Bachelor of Science Criminal Justice Administration -
Unknown
01.2005
Studied courses in Technical Electronics -
Unknown
01.1998
Studied courses in Computer Electronics and Theory Applications -
Cabell Technical College
01.1996
Skills
- Billing Inquiry Resolution
- Determine Medical Necessity
- Consumer Research
- Renewal Opportunities
- Document Review Skills
- High-Volume Environments
- Productivity Standards
- Special Requests
- Customer Service
- Arrest Techniques
- Undercover Operations
- Evidence Collection Protocols
- Conflict Resolution Tactics
- Human Relations
- Crime Trend Analysis
- Customs and Immigration
- Domestic Violence Prevention
- Interrogation Techniques
- Search and Seizure Procedures
- Technical Presentations
- Computer Hardware Knowledge
- Deskside Support
- Staff Support
- Customer Satisfaction
- Bug Fixes
- Warranty Requirements
- Software and Hardware Issues
- Deployment Leadership
Accomplishments
Ohio Diocese Bishop Of Original Glorious Church of God in Christ of Apostolic Faith
Pastor New Birth Church for 13 Years along with planting over 25 Churches Nationwide.
Also Have Two churches in Mexico and the Philippines.
Certification
- ITIL Class IT Infrastructure Library (ITIL) - "the key to managing IT services" "Apollo Training" (09/2007)
- A+ Certification (06/2007)
- Dell trained and certified (10/2000)
- Lexmark printer certified (10/2000)
- Ohio Police Academy Graduate BAS 082 (2005)
- Digital Forensics Certified (Samurai Systems) (2018)
Knowledge Skills Abilities
- Excellent written and oral communication skills.
- Excellent interpersonal skills.
- Ability to conduct and direct research into IT issues and products would be advantageous.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical, evaluative, and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Extensive experience working in a team-oriented, collaborative environment.
Hardware And Software
MS Windows 95, 98, NT, 2000 (Workstation & Server), MS Office 97 / 2000 (Outlook, Word, Excel, Access, PowerPoint, SQL, Flowcharts, Publisher, FrontPage),Office 365, PC Hardware (component level troubleshooting, setup, configuration, replacement, etc.), Peripherals (Digital Cameras, Scanners, Printers, etc.), UNIX, Novell, Lotus Notes, MS Exchange, TCP/IP, Ethernet cards, LAN/WAN, PC Anywhere, Norton Ghosting, Remedy Trouble Ticket System, HEAT Help Desk software, MAGIC, Domino, Peregrine Printers.AS400/J.D.Edwards.Cisco Vpn ,Inteleadmin (remote Access)Active Directory
Affiliations
- Project Management Institute
- Association of Information Technology Professionals
- Fraternal order of Police #122
Timeline
Police Officer
New Haven Police Department
04.2022 - 05.2023
Part Time Computer/ Death Advocate
Henson Mortuary Services LLC
08.2019 - Current
Digital Forensics Investigator/Support
Second Creek Technologies
01.2015 - 08.2019
Global Support Services Customer Advocate
Amedisys Health Care Corporate office
04.2010 - 11.2014
Help Desk Remote Administrator /citrix vpn For Sorian
St Marys Hospital
06.2007
PC Technician
Tech Systems (Columbia Gas Corp)
05.2006 - 08.2006
PC Support
Shaw Group
01.2006 - 04.2006
PC Support/Administrator
Sarcom Computer Systems
02.2000 - 12.2005
Government PC Support/Help Desk Manager
FDIC
07.1998 - 02.2000
Help Desk Support Analyst
Lane Hoover Consolidated, Inc.
11.1995 - 07.1998
Help Desk Associate
Dek Security Services
12.1993 - 10.1995
Helpdesk Support
Ameriprise Financial CDI Solutions
- 04.2008
Currently Enrolled in Buckeye Hills OPOTA Academy -
Unknown
Bachelor of Science Criminal Justice Administration -
Unknown
Studied courses in Technical Electronics -
Unknown
Studied courses in Computer Electronics and Theory Applications -
Cabell Technical College