David Klein
Las Cruces,NM
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years of customer service experience to a dynamic new position.
Overview
9
9
years of professional experience
Work History
Front End Team Lead
Walmart
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Investigated and resolved accounting and service concerns.
- Monitored cash drawers for 36 checkout stations and maintained cash supply.
Meat/Produce Team Lead
Walmart
05.2023 - 02.2024
- Implement new strategies to improve efficiency and productivity of meat and produce department, leading to cost savings and increased customer satisfaction
- Apply and enforce food safety standards and procedures to ensure highest level of quality and freshness for all meat and produce products
- Develop training programs for new team members to ensure they are equipped with necessary skills and knowledge to perform their roles effectively
- Create schedules for 20+ associates according to business needs in order to fulfill daily tasks, while maximizing productivity and minimizing cost
- Manage team performance by setting clear expectations, providing regular feedback and coaching, and addressing performance issues in a timely manner.
Stocking 1 Team Lead
Walmart
05.2022 - 05.2023
- Develop and implement efficient stocking strategies to optimize inventory management and reduce out-of-stock situations
- Lead team without direct supervision for 6+ months
- Train and mentor team members to ensure consistent and high-quality stocking practices.
Online Grocery Pickup Team Lead
Walmart
09.2020 - 05.2022
- Implement efficient processes and procedures to ensure accurate and timely fulfillment of online grocery orders
- Coordinate with store managers to optimize Online Grocery Pickup operations and minimize wait times for customers
- Identify and implement strategies to improve customer satisfaction and loyalty.
Associate
Walmart
04.2020 - 09.2020
- Demonstrate excellent customer service skills to ensure customer satisfaction and promote repeat business
- Single-handedly responsible for Frozen Department as associate.
Restaurant Manager
Crow Valley Golf Club
07.2018 - 02.2020
- Create and execute strategies to increase customer satisfaction and loyalty, such as creating customer feedback system and implementing personalized service initiatives
- Launch customer loyalty program to increase customer retention and promote repeat business.
- Develop and implement strategies to optimize restaurant operations, such as streamlining workflow processes and implementing cost-saving measures
- Assist in coordinating and executing special events and private parties, ensuring seamless and memorable experience for guests.
Server/Cook
Redhawk Golf Club
04.2018 - 07.2018
- Develop creative menu items to attract and retain customers
- Maintain clean and organized work environment, ensuring high level of cleanliness and sanitation in kitchen and dining areas
- Provide excellent customer service by anticipating and fulfilling guests' needs throughout their dining experience, ensuring satisfaction and enjoyment.
Server/Cook
Sonoma Ranch Country Club
01.2018 - 04.2018
- Develop and maintain positive relationships with club members and guests to ensure high level of customer satisfaction
- Create innovative and enticing menu items to attract and retain customers, while considering dietary restrictions and preferences.
Front Desk Auditor
Holiday Inn
07.2017 - 01.2018
- Manage and maintain accurate records of guest accounts and transactions
- Ensuring accuracy of financial reports and assisting with financial audit
- Ensure security of guest information and maintain strict confidentiality in handling guest accounts and transactions.
Front Desk Auditor
Meson de Mesilla
03.2015 - 07.2017
- Ensure accurate recording of all financial transactions and reconcile any discrepancies in billing
- Effectively communicate with guests to ensure their satisfaction and resolve any issues or concerns.
Education
High School Diploma -
Lincoln-Way East High School
Frankfort, IL05.2008
Timeline
Front End Team Lead
Walmart
02.2024 - Current
Meat/Produce Team Lead
Walmart
05.2023 - 02.2024
Stocking 1 Team Lead
Walmart
05.2022 - 05.2023
Online Grocery Pickup Team Lead
Walmart
09.2020 - 05.2022
Associate
Walmart
04.2020 - 09.2020
Restaurant Manager
Crow Valley Golf Club
07.2018 - 02.2020
Server/Cook
Redhawk Golf Club
04.2018 - 07.2018
Server/Cook
Sonoma Ranch Country Club
01.2018 - 04.2018
Front Desk Auditor
Holiday Inn
07.2017 - 01.2018
Front Desk Auditor
Meson de Mesilla
03.2015 - 07.2017
High School Diploma -
Lincoln-Way East High School
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