David Knapp
Marengo,IA
Summary
Sales professional experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Sales and Application Engineer
Mapal, Inc.
Port Huron, MI
01.2018 - 01.2024
- Liaised with clients to clarify business challenges and objectives to optimize performance of existing systems.
- Provided technical support related to application usage and functionality.
- Met with clients to brainstorm in discussion meetings.
- Increased efficiency through task automation.
- Optimized application process flow to improve performance.
- Promoted positive customer support training experience after application completion.
- Analyzed code and corrected errors to optimize output.
- Analyzed system performance, identified issues, and provided solutions.
- Monitored equipment function to verify conformance with specifications.
- Collaborated with project teams to ensure successful implementation of new applications.
- Assisted in developing training materials for users on application usage.
- Performed testing on user defined functions and triggers.
- Conducted user acceptance tests on newly developed or modified software applications.
Sales and Applications Engineer
Iscar Metals
Arlington, TX
07.2017 - 01.2018
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Applied innovative approaches to application design through creative inception and planning.
- Worked closely with sales team to provide pre-sales technical assistance during presentations.
- Interfaced with other departments to ensure successful implementation of new products and technologies.
- Provided post-sales technical support including problem diagnosis and resolution.
Field Application Engineer
Cline Tool
Newton, IA
02.2012 - 07.2017
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Worked closely with sales team to provide pre-sales technical assistance during presentations.
- Interfaced with other departments to ensure successful implementation of new products and technologies.
- Provided post-sales technical support including problem diagnosis and resolution.
- Prepared sales engineering reports by collecting, analyzing and summarizing sales information and application trends.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Planned various product configurations to meet diverse customer needs.
- Discussed equipment needs with customers and engineers to determine system requirements.
- Collaborated closely with engineering teams to develop system specifications for customized applications.
- Performed on-site demonstrations of products and services to potential customers.
- Identified areas for improvement in existing products based on customer feedback.
- Managed projects from concept through completion ensuring quality standards are met.
- Performed testing on user defined functions and triggers.
- Increased efficiency through task automation.
- Negotiated tender and contract terms to meet both client and company needs.
- Researched and identified potential customers.
- Met with clients to brainstorm in discussion meetings.
- Attended industry trade shows and conferences to stay abreast of current trends and technologies.
- Developed sales plans to introduce new products to market.
- Maintained accurate sales forecasting reports.
Sales and Applications Engineer
Iscar Metals
Arlington, TX
06.2006 - 02.2012
- Educated customers about products and services offered by the company.
- Gathered data on competitors' pricing, products, and promotional activities.
- Used CRM database to track referral and appointment data.
- Monitored customer order process and addressed customer issues.
- Created successful strategies to develop and expand customer sales.
- Conducted market research to identify industry trends and customer needs.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed and implemented strategies to meet sales quotas.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Developed eye for detail and suggested accessories to complement purchase.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
CNC Programmer
Kinze Mfg.
Williamsburg, IA
04.1997 - 06.2006
- Performed offline programming using CAD and CAM software such as Mastercam or Solidworks CAM.
- Compiled time studies for each job run in order to assess productivity levels.
- Reviewed customer blueprints and drawings to determine optimal machining strategies.
- Created detailed program documentation, including machine setup instructions and tooling lists.
- Verified finished parts against engineering drawings using inspection equipment such as calipers and micrometers.
- Verified proper functioning of machinery and corrected problems with CNC programs to produce quality work in line with specifications.
- Installed new cutting tools into machine spindles according to specifications.
- Provided technical support for operators running parts on the shop floor.
- Troubleshot and resolved CNC programming issues in a timely manner.
- Set-up and operated lathes, mills and grinders to cut raw materials.
- Developed and maintained CNC programs for a variety of machining operations.
- Researched new technologies related to CNC programming and machining practices.
- Monitored tool wear, speeds, feeds, and other parameters during production runs.
- Set up, adjusted or operated basic or specialized machine tools to support precision machining operations.
- Utilized G-code language to create programs for various types of milling machines.
- Maintained records of all changes made to the CNC programs.
- Observed machines for proper functioning and made adjustments to meet specifications and complete work orders on-time and under budget.
- Trained other personnel in the safe operation of CNC machinery.
- Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
- Performed calculations, determined materials to be cut and translated instructions into computer automated manufacturing (CAM) program.
- Achieved cost-savings by developing functional solutions to problems.
Supervisor
TL Fabrications
Victor, IA
08.1994 - 04.1997
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented strategies to take advantage of new opportunities.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Maintained positive working relationship with fellow staff and management.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
General Laborer
TL Fabrications
Victor, IA
08.1987 - 08.1994
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Set up and operate machine tools to produce precision parts and instruments.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Education
Associate of Applied Science - CNC Manufacturing Technology
Kirkwood Community College
Cedar Rapids, IA05-1992
Skills
- Issue Research
- Production Support
- Data Analysis
- Application Debugging
- Solutions Development
- Efficiency Improvement
- Cross-Functional Collaboration
- Quality Assurance
- Technical Troubleshooting
- Application Design
- Quality Standards
- Customer Support
- Training and Mentoring
- End-User Training
- Verbal and Written Communication
- Application Testing
Affiliations
- Outdoor Activities
- Hunting
- Fishing
- Water Skiing
Certification
- Retired Emergency Medical Technician
Timeline
Sales and Application Engineer
Mapal, Inc.
01.2018 - 01.2024
Sales and Applications Engineer
Iscar Metals
07.2017 - 01.2018
Field Application Engineer
Cline Tool
02.2012 - 07.2017
Sales and Applications Engineer
Iscar Metals
06.2006 - 02.2012
CNC Programmer
Kinze Mfg.
04.1997 - 06.2006
Supervisor
TL Fabrications
08.1994 - 04.1997
General Laborer
TL Fabrications
08.1987 - 08.1994
Associate of Applied Science - CNC Manufacturing Technology
Kirkwood Community College
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