DAVID KNIERIM
Santa Rosa,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
General Manager I
Hertz Rent a Car (Sonoma Coast Area)
04.2021 - 02.2024
- Managed 10 branches with 1000+ vehicles and 75+ employees
- Responsible for Managing relationships with body shops, insurance companies and other high profile accounts
- Coordinated fleet maintenance and movement
- Responsible for promoting high customer service scores among various locations
- Responsible for training employees in current policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Managed budget implementations, employee evaluations, and contract details.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Branch Manager II
Hertz Rent a Car (Santa Rosa HLE)
01.2018 - 04.2021
- Managed day to day functions of 200+ on rent branch
- Acquired and managed new and existing accounts
- Customer service and conflict resolution
- Training of staff in Hertz policies and procedures
- Fleet management
- Sales.
Branch Manager I
Hertz Rent A Car (Petaluma HLE)
01.2016 - 12.2017
- Managed day to day functions of 100+ on rent branch
- Acquired and managed new and existing accounts
- Customer service and conflict resolution
- Training of staff in Hertz policies and procedures
- Fleet management
- Sales.
Assistant Branch Manager
Hertz Rent a Car (Petaluma HLE)
11.2015 - 12.2016
- Managed day to day functions of branch
- Customer service and conflict resolution
- Training of staff in Hertz policies and procedures
- Fleet management
- Sales.
Assistant Branch Manager
Hertz Rent a Car (Santa Rosa HLE)
08.2015 - 11.2015
- Managed day to day functions of branch
- Customer service and conflict resolution
- Training of staff in Hertz policies and procedures
- Fleet management
- Sales.
Branch Manager Trainee
Hertz Rent a Car (Santa Rosa HLE)
06.2014 - 08.2015
- Assisted customers in renting vehicles both for personal use and insurance replacement
- Customer service and conflict resolution
- Assisted in management of Santa Rosa Branch
- Fleet management
- Payroll
- Sales.
Real Estate Agent
Coldwell Banker (Santa Rosa, California)
06.2013 - 12.2013
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Communicated with clients to understand property needs and preferences.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Presented purchase offers to sellers for consideration.
- Assisted first-time homebuyers in navigating complex real estate process, guiding them from pre-approval to closing.
Day Trader
Self Employed (Santa Rosa, California)
01.2007 - 01.2009
- Traded commodities futures on daily basis through electronic platform.
- Increased trading profits by employing effective risk management strategies.
Education
Real Estate -
Santa Rosa Junior College
Santa Rosa, CA01.2013
Master of Business Administration - Healthcare Administration
Loma Linda University
Loma Linda, CA01.2006
Bachelor of Arts - Anthropology
California State University
Fresno, CA01.2002
Skills
- Customer service-oriented
- Fleet management
- Problem Solving
- Exceptional Written and Verbal Communication Skills
- Quality Management
- Revenue Generation
- Risk Mitigation
- Financial Planning
- Client Relations
- Data Analysis
- Leadership and team building
- Proficient in Microsoft 365 Suite
- Budget Administration
- Staff Training and Development
- Customer Retention
- Training and Development
- Marketing Strategies
- Analytical and Critical Thinking
Timeline
General Manager I
Hertz Rent a Car (Sonoma Coast Area)
04.2021 - 02.2024
Branch Manager II
Hertz Rent a Car (Santa Rosa HLE)
01.2018 - 04.2021
Branch Manager I
Hertz Rent A Car (Petaluma HLE)
01.2016 - 12.2017
Assistant Branch Manager
Hertz Rent a Car (Petaluma HLE)
11.2015 - 12.2016
Assistant Branch Manager
Hertz Rent a Car (Santa Rosa HLE)
08.2015 - 11.2015
Branch Manager Trainee
Hertz Rent a Car (Santa Rosa HLE)
06.2014 - 08.2015
Real Estate Agent
Coldwell Banker (Santa Rosa, California)
06.2013 - 12.2013
Day Trader
Self Employed (Santa Rosa, California)
01.2007 - 01.2009
Real Estate -
Santa Rosa Junior College
Master of Business Administration - Healthcare Administration
Loma Linda University
Bachelor of Arts - Anthropology
California State University
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