DAVID KOCH

• Oversaw day-to-day operations of a team of analysts responsible for recovery of Medi-Cal expenditures involving workers' compensation claims filed with insurance carriers and the Workers' Compensation Appeals Board

• Reviewed existing policies and procedures to make recommendations for enhancing and streamlining work

• Developed results-oriented KPIs which increased daily task completion by 15% for the unit

• Collaborated with various business units to leverage innovation opportunities and drive process improvements which contributed to a 52% increase in funds recovered

• Empowered key team members with responsibilities to help develop strategies that would continue to drive organizational growth.

• Full operational oversight of the Administrative, Vendor Management, and Surveillance units while maintaining compliance with all laws and regulatory agencies in each of the 18 western states

• Established a foundational structure to facilitate positive operational performance for a team composed of 6 Supervisors, 2 Team Leads, 12 Administrative Analysts, and 50 Field Investigators

• Created budgets based on revenue and growth projections using financial reporting which included revenue analysis, payroll audits, reimbursement reviews, and client invoice reviews

• Collaborated with the management team to develop and execute long-term company goals and objectives across all lines of business for budgeting, operations planning, staffing levels, and bottom-line profitability

• Recognized opportunities to improve our financial performance by developing and budgeting an employee initiative program that resulted in 10% year over year revenue growth for the company while the Surveillance unit grew to 60% of all revenue

• Directed seven different departments within the store as part of a retail management team that was accountable for total store success

• Supported a team of 65-70 employees responsible for providing exceptional customer service and store profitability

• Pinpointed operational processes to improve on resulting in top ten company performance scores for three different departments

• Utilized leadership skills to create an open and friendly environment that promoted teamwork through training, coaching, and motivating employees to better adhere to the company's best practices.

• Developed clear and competitive goals, growth roadmaps, and strategic business plans.

• Performed in an entrepreneurial capacity while running successful operations that included hiring, training, accounting, fleet management, sales & marketing, and customer service

• Managed a multi-unit operation by overseeing 4 offices and 12-16 employees

• Maintained the largest fleet of daily rental vehicles in the region which included tracking maintenance & recalls, adding new inventory, and pulling inventory based on mileage and sales needs

• Winner of regional customer service award 4 times in 12 months

• Applied strong analytical skills to address variances in performance by establishing key performance trackers which resulted in a 12% increase of branch profits

• Created sales and marketing plans for each office and maintained record keeping of daily, weekly, and monthly sales reports to monitor success and push growth