David Kory

• Developed rapport with customers, fostering long-term relationships and repeat business.
• Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer requests for products, services, and company information.
• Promptly responded to inquiries and requests from prospective customers.
• Managed timely and effective replacement of damaged or missing products.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

Improved product quality by conducting thorough inspections and identifying issues in a timely manner.

• Communicated with team members about quality issues.
• Performed visual inspections and system tests on site with customer.
• Performed root cause analysis to identify and resolve issues, improving quality standards.
• Completed precise measurements using special tools.
• Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.