Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

David Kosakowski

Strongsville

Summary

Operations Manager with proven expertise in enhancing operational efficiency and resolving customer complaints at Business Communication Specialists. Skilled in process improvement and workflow refinement leading to superior customer experience. Strong commitment to multi-tasking and team collaboration resulting in significant service delivery improvements. Multi-talented business leader bringing several years of experience as a successful professional. Strategic problem solver and change manager. Visionary executive who implements plans that meet current and future needs. Key expertise in industry.

Overview

33
33
years of professional experience

Work History

Operations Manager

Business Communication Specialists
Wadsworth
12.2013 - 06.2025
  • Created, monitored and improved efficiency of processes, and customer service.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Coordinated with multiple teams including sales, marketing, and finance to ensure efficient operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction and suitable solutions enhancing the customer experience.
  • Managed scheduling and training.
  • Responded to information requests from superiors, provided specific documentation.
  • Directed day-to-day operations.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.

VP Sales

Curtis Software Inc.
Akron
10.1992 - 10.2013
  • Implemented and performed lead generation, opportunity qualification, proposal creation, deal closure and post-sale follow up.
  • Established a comprehensive process for onboarding new employees.
  • Identified potential new markets for product offerings and drove successful launch of products in those markets.
  • Maintained detailed records of all customer interactions using CRM software tools.
  • Organized large scale events such as trade shows and conferences aimed at increasing brand awareness.
  • Worked closely with clients to identify needs and challenges and provided solutions.
  • Directed and coordinated products, services and sales activities.
  • Resolved customer complaints regarding sales and service.

Education

Some College (No Degree) - Accounting

University of Akron
Akron, OH

Skills

  • Old-fashioned work ethic and dedication
  • Attention to detail
  • Caring (company, customers, job performance, employees)
  • Process improvement and workflow refinement
  • Customer satisfaction
  • Multi-Tasker
  • Persistent
  • Self-Motivated

Affiliations

  • Gardening
  • Fish Aquariums
  • Working out
  • Travel

References

References available upon request.

Timeline

Operations Manager

Business Communication Specialists
12.2013 - 06.2025

VP Sales

Curtis Software Inc.
10.1992 - 10.2013

Some College (No Degree) - Accounting

University of Akron

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