Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Koziol

Cartersville,GA

Summary

Dynamic business development professional with a proven track record at VikingCloud, excelling in relationship management and customer service. Skilled in driving revenue growth through strategic initiatives and complex negotiations. A collaborative leader, I foster teamwork and enhance performance, resulting in increased customer satisfaction and loyalty.

Overview

18
18
years of professional experience

Work History

Business Development / Relationship Management

VikingCloud
04.2012 - 05.2025
  • · Built and maintained strong successful relationships with the largest players in the industry
  • · Constructed and executed mutually successfully initiatives designed to boost revenue and increase customer loyalty.
  • · Drove new customer acquisition, including complex contract negotiations, and successfully led technically detailed onboarding process ensuring a smooth transition.

Director of Merchant Support

VikingCloud/ControlScan
06.2009 - 04.2012
  • · Lead team of 15+ customer service representatives, consistently exceeding performance targets through coaching, mentoring, and performance reviews
  • · Analyzed customer feedback and operational statistics to identify areas for improvement resulting increased customer satisfaction and reduction in customer complaints.
  • · Designed and implemented new training program designed to drive one call resolutions and overall customer satisfaction

Director of Sales

VikingCloud/ControlScan
06.2007 - 06.2009
  • · Lead and motivated sales team of 10 + representatives, consistently exceeding sales goals
  • · Hired, trained, mentored and coached all representatives resulting in improved individual performance and overall team morale
  • · Developed and executed successful sales strategies that aligned with changing business objectives

Education

MBA - Business Administration

University of Phoenix
Atlanta
12-2007

Bachelor of Science - Business Administration

Bryant University
Smithfield, RI
05-1993

Skills

  • Effective negotiation
  • Cultivating strong partnerships
  • Organizational strategy development
  • Analytical problem-solving
  • Detail-oriented approach

Timeline

Business Development / Relationship Management

VikingCloud
04.2012 - 05.2025

Director of Merchant Support

VikingCloud/ControlScan
06.2009 - 04.2012

Director of Sales

VikingCloud/ControlScan
06.2007 - 06.2009

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business Administration

Bryant University

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