David Kraus

• Ensured customer satisfaction by addressing concerns promptly, implementing changes as necessary to improve the overall aquatic experience.
• Maintained accurate records of attendance, certifications, incident reports, and budgetary documentation to ensure compliance with organizational policies.
• Established clear communication channels within the aquatics department, facilitating smooth coordination among staff members.
• Coordinated lifeguard certification courses to ensure all staff members met required qualifications.
• Evaluated program offerings continually, identifying areas for growth or improvement based on participant feedback.
• Facilitated hiring, training and evaluation of staff.
• Monitored workers for performance, professionalism and service quality.

As a Police Cadet, College Intern, with the Folsom Police Department I was tasked with multiple duties. These duties consist of responding to calls for service; which include taking crime reports involving property, respond and investigate traffic collisions, conduct follow up for my cases and fellow officers, write parking citations, and many more.

• Ensured compliance with health regulations through regular water testing and documentation procedures.
• Oversaw and managed lifeguard staff by monitoring attendance and performance.
• Increased customer satisfaction with timely resolution of issues and proactive communication.
• Maintained a clean and well-organized facility, contributing to a positive guest experience.

• Ensured compliance with health regulations through regular water testing and documentation procedures.
• Oversaw and managed lifeguard staff by monitoring attendance and performance.
• Increased customer satisfaction with timely resolution of issues and proactive communication.
• Maintained a clean and well-organized facility, contributing to a positive guest experience.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress.
• Monitored safety of guests in and around swimming pool.
• Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
• Attentively monitored swimmers to identify distress.
• Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress.
• Monitored safety of guests in and around swimming pool.
• Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
• Attentively monitored swimmers to identify distress.
• Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.