David Kreider
McCalla,AL
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
24
24
years of professional experience
Work History
Manager Business Field Services
AT&T
Homewood, AL
11.2020 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Digital Technician
AT&T
Homewood, AL
11.2012 - 11.2020
- Troubleshot network problems and implemented solutions.
- Resolved compatibility issues between different operating systems.
- Developed strategies for optimizing system performance, reliability, and scalability.
- Performed regular maintenance checks on digital systems to ensure optimal operations.
- Analyzed user requirements to determine appropriate hardware configurations.
- Provided technical support to users regarding system operation issues.
- Ensured compliance with applicable laws, regulations, policies, and industry standards.
- Created user accounts with appropriate levels of access privileges.
- Handled service order scheduling for customers with recently purchased electronics in need of technical support.
- Maintained clean tools, test equipment and work motor vehicles.
- Performed testing and diagnostics on certified test equipment at customer sites to assess functionality and identify faults.
- Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
- Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
- Compiled and maintained records documenting engineering schematics and installed equipment.
- Maintained system logs or manuals to document testing or operation of equipment.
Cable Technician
AT&T
Bessemer, AL
03.2012 - 11.2012
- Ensured that all installations met industry standards for safety and quality assurance.
- Adhered to established safety protocols while working on ladders or rooftops during installation processes.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Replaced defective parts or components within a cable system when necessary.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Collaborated with customers to explain services available and answer questions about technical issues.
- Trained junior technicians on best practices for installing cabling systems according to industry standards.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Measured signal strength at utility poles.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Managed inventory of tools, equipment, and supplies to ensure readiness for each job.
- Used diagnostic tools to test and adjust equipment settings for optimal performance.
- Participated in ongoing technical training to stay current with industry trends and technologies.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Ensured compliance with local, state, and federal regulations and safety standards.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Installed cabling from transport and wiring closets to customer access outlet.
- Spliced and terminated coaxial and fiber optic cables according to industry standards.
- Collaborated with customer service and technical teams to coordinate installation schedules.
- Demonstrated professionalism and excellent customer service throughout all customer interactions.
- Installed, maintained, and repaired residential and commercial cable systems.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Tested connections to verify power supplies and communication link functionality.
- Installed, set up and repaired devices and system components.
- Ran wires between components and to outside cable systems.
Cable Splicer
AT&T
Bessemer, AL
02.2007 - 03.2012
- Monitored system performance to ensure optimal operation levels.
- Analyzed technical data related to cabling projects, such as drawings, diagrams, network schematics.
- Ensured that all materials used comply with safety regulations.
- Replaced defective components in cables as required.
- Recommended improvements in procedures based on field experience.
- Maintained accurate records of all work performed, including testing results and repairs made.
- Provided technical support for other technicians working on cabling projects.
- Conducted routine maintenance on underground and aerial cabling systems.
- Diagnosed complex malfunctions within cabling systems using advanced troubleshooting techniques.
- Collaborated closely with contractors, suppliers and other personnel involved in cabling projects.
- Prepared detailed documentation for all cable splicing activities.
- Performed installation, splicing and maintenance of fiber optic cables.
- Trained team members on proper use of tools and equipment related to cable splicing activities.
- Responded quickly to emergency repair requests from customers.
- Assisted with the implementation of new technologies and upgrades to existing systems.
- Inspected existing cables to identify any potential issues or faults.
- Tested and verified performance of newly installed cables using specialized tools.
- Adhered to established safety protocols while performing cable splicing tasks.
- Calibrated and configured equipment according to industry standards.
- Installed and repaired distribution racks and cables.
- Tested connections to verify power supplies and communication link functionality.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Assembled and installed communication equipment.
- Ran wires between components and to outside cable systems.
- Climbed poles and ladders to install, maintain or inspect equipment.
Service Technician
AT&T
Bessemer, AL
10.2005 - 02.2007
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Tested repaired items to ensure functionality before returning them to customers.
- Inspected equipment for proper operation and safety hazards prior to use.
- Maintained accurate records of service calls, repairs, and parts used.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Conducted preventive maintenance on a variety of machines and systems.
- Adhered to quality assurance procedures during every stage of the service process.
- Performed onsite repair of equipment at customer locations.
- Diagnosed problems and determined solutions for various customer issues.
- Provided training on the safe usage of equipment when needed.
- Provided technical support to customers over the phone and in person.
- Assisted with installation projects at both residential and commercial sites.
- Conducted service appointments to diagnose and fix problems.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Logged services performed in service ticket system.
- Examined previously completed work for accuracy.
- Trained new team members on service processes to increase productivity.
- Set up and operated mechanical and manual tools and equipment.
- Traveled to customer locations to complete work for pre-set appointments.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Electronics Technician
AT&T
Riverchase, AL
02.2000 - 10.2005
- Performed preventive maintenance on electronics systems to ensure optimal performance.
- Maintained accurate records of all repairs performed including a logbook detailing parts used and time spent on each job.
- Assisted engineers in designing new products by providing feedback on design features and functionality.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Created detailed documentation of all repair processes including notes on product defects or malfunctions encountered during service calls.
- Trained other technicians in the use of specialized diagnostic tools and software programs.
- Provided technical support services over the phone for customers having difficulty troubleshooting their own electronic devices.
- Developed detailed testing procedures for new products to ensure quality control standards were met.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Analyzed data collected from tests performed on various pieces of equipment in order to identify any issues that may require further investigation or corrective action.
- Tested completed products to ensure compliance with safety regulations and industry standards.
- Provided technical support and guidance to users on electronic equipment operation.
- Collaborated with engineering teams to develop and improve electronic systems.
- Evaluated and tested products using measurement and diagnostic devices to adjust, test, and repair equipment.
- Trained junior technicians on the maintenance and repair of electronic equipment.
- Monitored the performance of electronic systems and made adjustments as needed.
- Provided design details and recommended modifications to engineering designs.
- Operated and maintained computerized automated test equipment and special equipment test devices.
- Diagnosed and repaired malfunctioning electronic systems, restoring them to full operation.
- Installed and tested new electronic equipment and components.
- Participated in continuous education to stay updated on emerging electronic technologies.
- Assisted in the design and modification of electronic systems to meet specific requirements.
- Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Evaluated engineering proposals and drawings to assess feasibility and conformance with sound electrical engineering practices and safety standards.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
- Maintained system logs or manuals to document testing or operation of equipment.
Education
Associate of Arts - Industrial Electronics Technology
Bessemer State Technical College
Bessemer, AL05-1999
Skills
- Workforce Management
- Business Administration
- Business Development
- Performance Management
- Operations Management
- Team Leadership
- Staff Management
- Time Management
References
References available upon request.
Timeline
Manager Business Field Services
AT&T
11.2020 - Current
Digital Technician
AT&T
11.2012 - 11.2020
Cable Technician
AT&T
03.2012 - 11.2012
Cable Splicer
AT&T
02.2007 - 03.2012
Service Technician
AT&T
10.2005 - 02.2007
Electronics Technician
AT&T
02.2000 - 10.2005
Associate of Arts - Industrial Electronics Technology
Bessemer State Technical College