Summary
Overview
Skills
Work History
Education
Certification
Languages
Work Preference
Timeline
Generic
David Krigman
Open To Work

David Krigman

IT Engineer
Los Angeles,CA

Summary

Experienced Implementation Engineer with 19+ years of experience in IT, from Helpdesk to training to implementation support, delivering customized IT solutions for businesses of all sizes. Proficient in designing, deploying, and optimizing IT systems to meet client goals, ensuring smooth transitions and minimal downtime. Skilled in project management, troubleshooting, and fostering strong client relationships.

Specializing in hardware and software implementations, network configurations, VoIP systems, and hybrid infrastructure within the MSP space. Known for clear communication of complex technical concepts and a strong commitment to exceptional support.

Passionate about technology and continuously staying current with industry advancements to deliver innovative solutions. Adept at working independently or collaboratively, consistently meeting project goals and timelines.

I'm seeking new opportunities with organizations that value expertise, dedication, and a client-focused approach to IT implementation and support.

Overview

18
18
years of professional experience
1
1
Certification

Skills

  • Microsoft Windows and Windows Server OS
  • Server Administration and Deployment - Active Directory, DHCP, DNS, Group Policy, Print Management
  • Virtualization - Microsoft Hyper-V and VMWare ESXi
  • Microsoft 365
  • Azure Active Directory
  • Firewalls and routers (WatchGuard, SonicWall)

Work History

IT Engineer

Synergistic Systems LLC
01.2025 - Current
  • Manage all aspects of company technology: user support, systems administration, network infrastructure, and vendor relationships
  • Ensure IT environment is secure, efficient, and aligned with business needs
  • Provide day-to-day employee support and resolve technical issues
  • Administer and maintain cloud and on-premises systems
  • Monitor and optimize network performance
  • Lead technology initiatives and improvements
  • Handle procurement, onboarding, and offboarding processes
  • Manage vendor negotiations and licensing agreements
  • Focus on full-spectrum IT support and infrastructure management
  • Oversee cloud services, networking, and endpoint security
  • Drive tech planning and process improvements

Implementation Engineer

VC3 (Formerly FPA Technology Services, Inc.)
08.2023 - 01.2025
  • Worked primarily from home unless a client visit was needed or equipment needed to be picked up from the office.
  • Led end-to-end implementation of IT infrastructure projects, including server migrations, network upgrades, VoIP phone systems, hardware installations and upgrades, and cloud deployments, ensuring on-time delivery.
  • Designed and deployed scalable solutions for clients, including Microsoft 365, Azure, Entra, Teams, Teams Phone, VMware, Hyper-V, and hybrid cloud environments.
  • Configured and maintained firewalls, switches, routers, and VPN solutions to secure client networks.
  • Collaborated with internal teams and clients to gather requirements, create project plans, and document systems and configurations.
  • Provided advanced troubleshooting and escalation support during and after implementations to ensure a smooth transition.

Project Engineer

Advanced Business Innovations, Inc.
01.2023 - 08.2023
  • Led end-to-end implementation of IT infrastructure projects, including server migrations, network upgrades, and cloud deployments, ensuring on-time delivery.
  • Designed and deployed scalable solutions for clients, including Microsoft 365, Azure, VMware, Hyper-V, and hybrid cloud environments.
  • Configured and maintained firewalls, switches, routers, and VPN solutions to secure client networks.
  • Collaborated with internal teams and clients to gather requirements, create project plans, and document systems and configurations.
  • Provided advanced troubleshooting and escalation support during and after implementations to ensure a smooth transition.

Senior Field Technician

Advanced Business Innovations, Inc.
02.2020 - 12.2022
  • Performed troubleshooting and diagnostics of computers, servers, firewalls, switches, VoIP phone systems, Microsoft 365 environments (Outlook, Teams, Azure, Entra).
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Documented progress accurately through detailed notes in the ticketing system updated promptly after each site visit, facilitating seamless communication with management and other team members.
  • Utilized strong problem-solving skills to address unexpected challenges encountered during field assignments, allowing for timely completion of tasks without compromising quality standards.
  • Achieved high levels of customer satisfaction via client feedback (SmileBack), through meticulous attention to detail when completing repairs or installations, ensuring long-lasting results that met or exceeded expectations.
  • Established positive rapport with clients by consistently demonstrating professionalism, technical expertise, and commitment to customer satisfaction.

Senior IS Support Analyst II

Meggitt USA, Inc.
11.2018 - 12.2019
  • Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.

Lead IS Support Analyst II

Meggitt USA, Inc.
03.2016 - 11.2018
  • Led a team of support analysts across three states (CA, OR, AZ) and 10 sites, overseeing ticket queue management, change management, and project implementation.
  • Trained new support analysts and assisted in onboarding process.
  • Delivered remote support via LogMeIn Rescue and TeamViewer, and deployed PCs using Symantec Ghost, PDQ Deploy, and PDQ Inventory.
  • Monitored helpdesk and provided escalation support as needed.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members.

IS Support Analyst II

Meggitt USA, Inc.
01.2009 - 03.2016
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Trained new support analysts, contributing to the overall growth and success of the team.
  • Collaborated with cross-functional teams to implement solutions that enhanced system performance.
  • Implemented process improvements such as remote access tools that resulted in reduced ticket resolution times and increased first-call resolution rates.

IS Support Analyst

Meggitt Safety Systems, Inc.
09.2007 - 12.2008
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Created user accounts and managed access control.
  • Supported users with software, hardware and network issues.
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.

Education

Associate of Arts - General Studies

Los Angeles Pierce College
Woodland Hills, CA
06.2004

High School Diploma -

Granada Hills High School
Granada Hills, CA
06.2002

Certification

  • Apple Certified Support Professional (ACSP)
  • Barracuda Email Protection - Email Gateway Defense - Foundation (EGD01)
  • WatchGuard Network Security Essentials

Languages

Russian

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybrid

Salary Range

$45000/yr - $100000/yr

Important To Me

Work-life balanceCompany CulturePaid time offFlexible work hoursPaid sick leave401k matchHealthcare benefitsWork from home optionCareer advancement

Timeline

IT Engineer

Synergistic Systems LLC
01.2025 - Current

Implementation Engineer

VC3 (Formerly FPA Technology Services, Inc.)
08.2023 - 01.2025

Project Engineer

Advanced Business Innovations, Inc.
01.2023 - 08.2023

Senior Field Technician

Advanced Business Innovations, Inc.
02.2020 - 12.2022

Senior IS Support Analyst II

Meggitt USA, Inc.
11.2018 - 12.2019

Lead IS Support Analyst II

Meggitt USA, Inc.
03.2016 - 11.2018

IS Support Analyst II

Meggitt USA, Inc.
01.2009 - 03.2016

IS Support Analyst

Meggitt Safety Systems, Inc.
09.2007 - 12.2008

Associate of Arts - General Studies

Los Angeles Pierce College

High School Diploma -

Granada Hills High School

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