David Kurzrok
Denver,NC
Summary
Versatile Creator with many years of customer service experience in a variety of fields. Proficient with a wide range of software and swiftly adaptable to new technologies. Works purposefully and proactively with minimal input to produce high-quality work. Possesses the tools and know-how to work remotely and autonomously, yet always strives to be communicative and approachable.
Overview
9
9
years of professional experience
Work History
Online Task Contributor
Telus International
06.2023 - Current
- Edited and proofread drafts of articles and other documents.
- Assessed AI performance for correctness, clarity, and usefulness.
Illness and Recovery
Self Employed
01.2018 - 06.2023
IT Problem Manager
Caretech Solutions
06.2015 - 01.2018
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Arts - English Literature/Creative Writing
University of Arizona
Tucson, AZSkills
- Great Researching Skills
- Conflict Resolution
- Team Collaboration
- Software Proficiency
- Interpersonal Communication
- Technical Writing
- Critical Thinking
- Customer Service
Hobbies
Amateur Fiction Author - Strives to write fun and engaging stories for an online audience. Incorporates feedback to develop further and enhance the craft.
Gaming Enthusiast - Engages with a wide variety of gaming activities both online and offline. Community contributor with many years of positive, constructive communication with innumerable folk who possess diverse backgrounds and worldviews.
Timeline
Online Task Contributor
Telus International
06.2023 - Current
Illness and Recovery
Self Employed
01.2018 - 06.2023
IT Problem Manager
Caretech Solutions
06.2015 - 01.2018
Bachelor of Arts - English Literature/Creative Writing
University of Arizona