Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Accomplishments
Interests
Timeline
David Wilson

David Wilson

Cyber Help Desk
Huachuca City,AZ
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Summary

CAREER SUMMARY Committed SOC Analyst and IT Help Desk Professional with a diverse 3-year track record in IT, specializing in managing and responding to security threats. My tenure on the IT Help Desk has honed my abilities in troubleshooting, user communication, and incident ticket management, always prioritizing high-level customer service. As a cybersecurity professional and military veteran, I am equipped with a wealth of technical knowledge and a distinguished background, ready to serve any organization. My proficiency in OSINT tools, SIEM platforms (QRadar and Splunk), EDR tools (CrowdStrike and Sentinel One), along with Security Incident Response processes and network engineering, make me a formidable shield against external threats. I am primed to leverage these skills to fortify and enhance your organization's cybersecurity infrastructure. SKILLSET & TECHNICAL PROFICIENCY Network Engineering & System Administration Cybersecurity Incident Response Proficient in OSINT tools, SIEM Platforms, and EDR tools Security Principles & Corporate Environment Requirements Strong Understanding of Networking Protocols (TCP/IP, DNS, Load-balancing, Border Gateway Protocol) Proficient in Ticketing Systems (like Remedy) IDS, IPS, SIEM, and Antivirus Infrastructure Support & Monitoring Strong Analytical & Problem-Solving Skills Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4

Years Professional Experience in IT

1
1

Certification ( CompTIA Security+ CE )

1
1

Top Secret clearance

25
25

Years of professional experience.

4
4
years of post-secondary education

Work History

SOC Analyst

Cyber Now Labs
Sterling, VA
08.2023 - Current
  • Analyzed security events and logs in a SOC environment
  • Leveraged networking protocols for optimal performance
  • Managed incidents using ticketing systems like Remedy
  • Monitored and supported multiple clients' IDS, IPS, SIEM, and antivirus infrastructure
  • Upheld cybersecurity best practices and incident response procedures.

Help Desk Support Technician

Hawk Associates
Sierra Vista, AZ
03.2023 - Current
  • Provided professional services and support in a dynamic work environment
  • Developed and applied strong organizational and communication skills
  • Resolved complex problems, improving operations and service quality
  • Monitored data files use and regulated access to secure information
  • Conducted security audits and implemented measures to reduce cyber threats
  • Analyzed network traffic and system logs to detect malicious activities.

Education

Cybersecurity

Cyber Now Labs, Sterling
08.2023 - Current
  • Analyzed security events and logs in a SOC environment.
  • Leveraged networking protocols for optimal performance.
  • Managed incidents using ticketing systems like Remedy.
  • Monitored and supported multiple clients' IDS, IPS, SIEM, and antivirus infrastructure.
  • Upheld cybersecurity best practices and incident response procedures.
  • Escalates cyber security events according to Lowe’s Incident Response Plan.
  • Assists with containment of threats and remediation of environment during or after an incident.
  • Documents event analysis and writes comprehensive reports of security incident investigations.
  • Collaborate with technical teams to identify, resolve, and mitigate information security events.
  • Supports SOC Tier II functions such as threat intelligence, threat hunting, attack surface management and investigations as needed.
  • Maintain an awareness of information security news and trends
  • Government Clearance Scholarship Recipient
  • Received Blue Chip Recruit Status

Bachelor of Science - Cybersecurity

University of Phoenix
01.2020 - Current

Dean's List 2021, 2022 and 2023 school year Member of National Society of Collegiate Scholars Maintain a 3, GPA: .75

  • Dean's List 2020 - 2023 school years
  • Professional Development: SOC Analyst
  • 3.78 GPA
  • Ranked in Top 10% of class
  • National Scholars Honor Society Member

Skills

  • Network Traffic Monitoring
  • Data Security
  • Incident Response
  • Virtualization and Cloud Computing
  • Cryptography
  • Network Security
  • Business Continuity and Disaster Recovery
  • Team Collaboration
  • Certified Cybersecurity Technician (CCT) EC Council Aug 2023 - Current
  • Awarded scholarship from EC Council
  • Continuing education in Cyber Security
  • Vulnerability Assessment
  • SIEM Tools
  • Threat Hunting
  • Forensic Analysis
  • Network Logs Monitoring and Analysis
  • Computer Forensics
  • Wireless Network Security
  • Identification, Authentication, and Authorization
  • Support Ticket System Management
  • Network Infrastructure Monitoring
  • Software and Hardware Issues
  • Technical Support Triage
  • Component Replacements
  • Notebook Computers
  • Microsoft Active Directory
  • Hardware Components
  • Remote System Analysis
  • Closing Tickets
  • Computer Hardware Knowledge
  • User Support and Troubleshooting
  • Microsoft Operating Systems
  • Switches and Routers
  • VPN Configurations
  • Technical Writing
  • Help Desk Support
  • Computer Configurations
  • Technical Documentation
  • Organizational Skills
  • Data Processing
  • SOP Development
  • Diagnosis and Troubleshooting
  • IT Service Management (ITSM) Oversight
  • Computer Workstation Setup
  • Network Testing
  • LAN and WAN Assessment
  • Apple IOS
  • Read Technical Manuals
  • Configuring Devices
  • Desktop Partitioning Software
  • Creative Issue Resolution
  • Friendly and Patient
  • Resolve Technical Problems
  • Mobility Devices
  • Printers and Peripherals
  • Customer Communication and Empathy
  • Networking Systems Integration
  • UNIX Shell Scripting
  • Diagnose Faults
  • Troubleshooting Network Issues
  • Microsoft Certification
  • Client Relationships
  • Fixing Malfunctions
  • Service Desk Team Management
  • Collaborative Team Player
  • Microsoft Windows and Office
  • Image Building
  • Analytical and Methodical
  • Hardware Evaluation
  • Hardware Inventories
  • Workforce Planning
  • Security Certification
  • Computer System Diagnostics Software
  • System Performance Assessments

Certification

CompTIA Security+ CE| Oct 2022 Windows 10 Operating System Security | May 2023 Information Assurance Security Officer (IASO) | May 2023

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Personal development programs401k matchWork from home optionCompany CulturePaid time offWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company Retreats

Accomplishments

  • Successful Implementation of New Technologies. Contributed to the successful installation and implementation of new technologies, along with providing end-user training on new technologies.
  • Effective Remote Technical Support. Provide efficient technical support to end-users via remote channels such as the internet or phone, ensuring prompt issue resolution and customer satisfaction.
  • Data Backup and Restoration. Demostrate proficiency in backing up and restoring files, ensuring data integrity and security for the organization.
  • Maintenance of Operating Systems. Actively participates in maintaining operating systems by repairing hardware and configuring software, contributes to the smooth functionality of IT systems.
  • Exemplary Customer Service. Displays exceptional customer service skills, including effective communication, problem-solving, and a patient, friendly demeanor, resulting in high levels of customer satisfaction.
  • Collaborative Problem-Solving. Engages in collaborative problem-solving with team members and end-users, effectively diagnosing and resolving a variety of technical issues.

Interests

I enjoy riding dirt bikes as an exhilarating hobby that allows me to experience the thrill of navigating challenging terrains while feeling a sense of freedom and liberation

I find joy in landscaping as it allows me to unleash my creativity while transforming outdoor spaces into beautiful, harmonious environments

Timeline

Cyber Now Labs - , Cybersecurity
08.2023 - Current
SOC Analyst - Cyber Now Labs
08.2023 - Current
Help Desk Support Technician - Hawk Associates
03.2023 - Current
University of Phoenix - Bachelor of Science, Cybersecurity
01.2020 - Current
David WilsonCyber Help Desk