David Lago
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Vehicle Detailer
Crown Honda
St. Petersburg, FL
08.2023 - Current
- Prioritizing Customer vehicles and deliveries to make sure vehicle is ready for customer and sales person before ETA
- Consistently the number 1 detailer with quality and most vehicle and hours done
- Cleaned and detailed both interior and exterior of vehicle, including carpets, upholstery, windows, wheels, and mirrors.
- Polished car body to remove scratches and blemishes using buffing machine.
- Applied waxes or polishes to protect the paint finish from weather elements.
- Utilized specialized cleaning products for leather interiors and other surfaces in order to preserve their condition.
- Restored headlight lenses with special compounds to eliminate oxidation build-up.
- Applied fabric protection treatment to prevent staining of seats and carpets.
- Removed tar spots from bumpers using degreasing agents and solvents.
- Checked tire pressure levels and adjusted accordingly.
- Evaluated customer's needs prior to beginning detail job.
- Kept accurate records of work completed for each vehicle.
Marketing Data Analyst
Lithia
Tampa, United States
04.2022 - 06.2023
- As a Marketing Data analysts I built multiple reports in Power BI for Marketing Managers
- One of my reports has been heavily used by market managers and is on the homepage of lithiapartners.space
- During my time i also helped build user interfaces with html-css, I created the homepage Ul on lithiapartners.space
- I also used Cpanel, adding data tables and connecting them to Power Bi reports, adding new users to the site and creating log ins for Marketing Managers
- I also fixed many user issues with our sites, and used html to make better interfaces for the Marketing Managers
- Conducted market research to identify current trends and customer needs.
- Developed comprehensive marketing data analysis models, including segmentation and predictive analytics.
- Generated reports on customer behavior, product performance, and other key metrics.
- Performed A and B testing on various marketing campaigns to determine effectiveness.
- Analyzed customer feedback surveys and developed strategies for improvement.
- Created dashboards to monitor customer engagement levels and ROI of campaigns.
- Built automated processes for collecting, cleaning, analyzing and visualizing data sets.
- Collaborated with the design team to create visuals that effectively convey insights from data.
- Developed strategies for targeting new customers based on demographic information.
Service Advisor
Wesley Chapel Mazda (Lithia)
Wesley Chapel, United States
11.2021 - 03.2022
Service Advisor
Crown Honda
Saint Petersburg, United States
02.2021 - 11.2021
- As an Assistant service manager, my responsibilities are to manage the service that gets done on the customers vehicle and communicate that to the automotive technicians
- My responsibilities are to make sure the services are done in a timely manner and making sure the customer is 100% happy with the service they received and also communicating the work that needs to be done on the vehicle
- All this is communicated through a computer program called CDK which communicates the work between myself, the technicians and the parts department.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
Chiropractic Assistant
Complete Chiropractic Healthcare
Tampa, FL
11.2018 - 02.2021
- Greeted patients, verified insurance and collected co-payments.
- Maintained patient records and updated information in the electronic health record system.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Ensured cleanliness of equipment used during treatments.
- Instructed patients on how to use therapeutic exercises and strhes properly at home to speed recovery time.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Organized office supplies and ordered new items when necessary.
- Answered patient questions regarding their care plan or billing inquiries.
- Conducted follow up calls to ensure that patients are recovering well from treatments.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Completed paperwork related to billing procedures accurately according to established protocols.
Car Sales Consultant
Carmax/BMW/Mercedes
Tampa, FL
06.2016 - 11.2018
- Greeted customers as they entered the showroom and identified their needs.
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Negotiated prices with customers and closed sales transactions.
- Responded to customer inquiries via phone or email promptly and professionally.
- Maintained up-to-date knowledge of current models, features, accessories and their benefits.
- Provided test drives for prospective buyers to experience the car's performance, comfort and handling capabilities.
- Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
- Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
- Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
- Advised customers on trade-in values for their existing vehicles when applicable.
- Actively participated in marketing initiatives such as promotional events or community outreach activities.
- Cross-sold additional services such as extended warranty plans or maintenance packages.
- Followed up with previous customers through surveys or emails seeking feedback on service provided.
- Researched competitive pricing information from other dealerships in order to remain competitive within the market.
- Inspected vehicles upon arrival at dealership lot to ensure they meet quality standards before being placed out for sale.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Met incoming customers at door to guide through showroom and sales lot.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Brought in above-average sales revenue each month.
Cashier/Assistant Manager
SUBWAY®Restaurants
Tampa, FL
07.2013 - 05.2016
- Greeted customers as they entered the showroom and identified their needs.
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Negotiated prices with customers and closed sales transactions.
Education
Data Analytics/Marketing
Data Analytics, UCF
Orlando, FL09.2021
Audio Engineering, International Academy of Design and Technology
06.2016
High School Diploma, Wharton High School
06.2012
Skills
- GitHub
- Power Bl
- Excel
- Cpanel
- Excellent Customer Service Skills
- Critical Thinking Skills
- Public Speaking
- Interpersonal Skills
- Ability to Learn Quickly
- Html-Css Code
- Microsoft Visual Studio
- Highly organized and efficient
- Dedicated team player
- Initiative and Problem-solving Abilities
- Adaptability
- Highly Organized
- Community Networking
- Sales Strategies
- Strategic Planning
- Online Marketing
Timeline
Vehicle Detailer
Crown Honda
08.2023 - Current
Marketing Data Analyst
Lithia
04.2022 - 06.2023
Service Advisor
Wesley Chapel Mazda (Lithia)
11.2021 - 03.2022
Service Advisor
Crown Honda
02.2021 - 11.2021
Chiropractic Assistant
Complete Chiropractic Healthcare
11.2018 - 02.2021
Car Sales Consultant
Carmax/BMW/Mercedes
06.2016 - 11.2018
Cashier/Assistant Manager
SUBWAY®Restaurants
07.2013 - 05.2016
Data Analytics/Marketing
Data Analytics, UCF
Audio Engineering, International Academy of Design and Technology
High School Diploma, Wharton High School