David Lam
Woodbridge,VA
Summary
Experienced Information Technology and Cybersecurity professional specializing in systems administration, information assurance, and cybersecurity engineering. Demonstrated success in managing enterprise systems, assessing vulnerabilities, and ensuring compliance with risk management frameworks. Strong leadership in mentoring teams and coordinating cross-functional projects to enhance IT and cybersecurity strategies.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Supervisory Information Technology Specialist
United States Army
Fort Belvoir, Virginia
06.2023 - Current
- Collaborated with leadership to streamline information technology operations, enhancing overall service delivery across the organization.
- Supported engineering and system administration for specialized cybersecurity applications, managing installation and maintenance tasks.
- Implemented updates to ensure security systems remained current and effective.
- Planned and prioritized work for subordinates, establishing schedules for timely completion.
- Evaluated subordinate performance and recommended recognition for excellence or disciplinary actions.
- Guided employees on work and administrative matters, promoting efficiency and clarity in task execution.
- Conducted interviews for positions, recommending candidates for appointment, promotion, or reassignment.
Information Systems Security Engineer
Concept Solutions, LLC
Quantico, Virginia
10.2022 - 06.2023
- Performed cybersecurity assessment testing and reporting per RMF and NIST 800-53 guidelines, documenting deficiencies as POA&Ms.
- Supported information assurance vulnerability alerts and implemented security measures from Nessus scan results to enhance system security.
- Conducted weekly vulnerability scans and created repositories, queries, and dashboards for report accessibility.
- Researched vulnerabilities and deployed timely patches, balancing security needs with business impacts.
- Coordinated with system network and cybersecurity engineers to gather and disseminate critical information.
- Managed weekly server and systems maintenance to uphold operational integrity.
- Ensured maintenance, upgrade, and modification activities were planned, documented, and communicated to users efficiently.
- Generated accessible reports for IT administrators and business managers to evaluate and improve security policy effectiveness.
Information Systems Security Engineer
Routing Solution LLC.
Quantico, Virginia
04.2022 - 10.2022
- Enhanced information assurance by addressing vulnerability alerts and implementing security measures from Nessus scan results.
- Developed and managed Plan of Action and Milestones (POA&Ms) to effectively remediate identified vulnerabilities.
- Conducted weekly vulnerability scans, creating repositories, queries, and dashboards to ensure report accessibility.
- Coordinated development of RMF documents and validation testing for ATO accreditations.
- Collaborated with system network and cybersecurity engineers to gather and coordinate information.
- Ensured maintenance, upgrade, and modification activities were properly planned, documented, and communicated to end users.
- Performed regular server and systems maintenance to uphold operational integrity.
- Executed engineering support and system administration for specialized cybersecurity applications, including installation and patching.
Systems Administrator
Routing Solution LLC.
Quantico, Virginia
06.2020 - 04.2022
- Managed deployment, maintenance, development, upgrade, and support of IT systems including telecommunications, PCs, Macs, operating systems, hardware, software, peripherals, printers, phone equipment, audio-visual systems, storage servers.
- Monitored production systems and network performance, identifying and resolving issues to maintain system reliability.
- Installed, configured, and maintained Linux operating systems while resolving associated issues.
- Conducted monthly server and systems maintenance, enhancing system performance and availability.
- Provided 24-hour tier 1/2 support for enterprise network operations.
- Administered user accounts within Active Directory for incoming personnel. by creating user accounts for incoming personnel.
- Ensured proper planning and documentation of maintenance, upgrade, and modification activities.
NOC Analyst
Mantech International Corp
Stafford, VA
08.2019 - 06.2020
- Identified and diagnosed data center health issues using SolarWinds and Nlyte tools.
- Supported networking monitoring operations across cyber security ranges and internet boundaries.
- Resolved technical and network problems for end-users through structured diagnosis, enhancing user support experience.
- Documented service requests and efficiently routed to appropriate teams for timely resolution.
- Installed and uninstalled racked network gear, ensuring proper configuration of server chassis, routers, and switches.
- Collaborated with dynamic teams of Tier 1 and 2 network engineers and systems administrators.
Operation Manager
Perspecta Inc.
Bethesda, Maryland
06.2019 - 08.2019
- Coached and mentored technicians, improving completion rates for work orders, trouble tickets, and maintenance tasks.
- Provided support for various DoD systems and assets, including PCs, email, telecommunications, and specialized applications.
- Provided 24/7 on-call support for sites, ensuring minimal downtime and swift issue resolution.
- Ensured rapid response to critical incidents, meeting SLA requirements during site-wide outages and GDAs.
- Presented plans, assessments, and reports to government entities, ensuring technical accuracy for audit processes.
- Collaborated with network services and engineering teams to restore services and resolve core issues.
- Organized and maintained documentation for trouble tickets and inventory forms, streamlining access to critical information.
IT Specialist
SOC LLC
Bethesda, Maryland
06.2018 - 06.2019
- Provided desk-side support for computer hardware, software, and electronic devices on classified and unclassified networks for US Navy.
- Documented causes and corrective actions in HP Service Manager ticketing system for all assigned incidents, enhancing incident resolution processes.
- Deployed computer systems and hardware components, including monitors and multifunctional printers, at user locations.
- Collaborated with network services and engineering teams to restore services and resolve core issues, improving system uptime and user satisfaction.
- Utilized knowledge of Cisco/Brocade switches to manage VLANs, resolve authentication issues, and control network ports.
- Executed image deployment and migration processes to Windows 10.
- Ensured complete data backup for users, preventing information loss and maintaining data integrity.
Human Resources
Tiger Personnel Inc.
Philadelphia, Pennsylvania
03.2016 - 09.2018
- Reviewed resumes to evaluate qualifications, ensuring alignment with recruitment standards and supporting effective hiring decisions.
- Processed background investigations for U.S. Attorney’s Office, enhancing efficiency through use of electronic questionnaires.
- Verified completeness of paperwork and documentation prior to submission to Executive Office, facilitating timely adjudication.
- Managed SAUSA program by preparing documentation for approval and tracking security paperwork.
Education
Bachelor of Science - Accountant
Neumann University
Aston Mills, PA12-2014
Skills
- Risk management framework
- Vulnerability management
- Security policy implementation
- System administration
- IT infrastructure support
- IT service management
- Technical documentation
- Project coordination
Certification
- CompTIA Security+
- CompTIA Advanced Security Practitioner (CASP+)
- CompTIA CySA+
Timeline
Supervisory Information Technology Specialist
United States Army
06.2023 - Current
Information Systems Security Engineer
Concept Solutions, LLC
10.2022 - 06.2023
Information Systems Security Engineer
Routing Solution LLC.
04.2022 - 10.2022
Systems Administrator
Routing Solution LLC.
06.2020 - 04.2022
NOC Analyst
Mantech International Corp
08.2019 - 06.2020
Operation Manager
Perspecta Inc.
06.2019 - 08.2019
IT Specialist
SOC LLC
06.2018 - 06.2019
Human Resources
Tiger Personnel Inc.
03.2016 - 09.2018
Bachelor of Science - Accountant
Neumann University