David Lamb

• Established funding, business plan, construction finish-out, procurement, and hiring standards to bring life to a small business.
• Established clear performance metrics for each team member, ensuring accountability and driving continuous improvement across the organization.
• Promoted a culture of continuous improvement by regularly soliciting feedback from both internal staff members as well as external stakeholders for the implementation of necessary changes based on findings.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Received global award for Outstanding Opening Hotel Performance by Hyatt Corporation after 1st full year of operations.
• Awarded 'Best Airport Hotel in Texas' three consecutive years, based on guest scores from a compilation of review sites (Trip Advisor, Google, Booking.com, etc)
• Consistently ranked in the top 3 out of all 800+ Hyatt hotels worldwide in guest survey areas of customer service and staff sincerely cared.
• Selected as a training hotel by Hyatt Corporation for all new Hyatt Place GMs in the Americas due to our consistent achievements and adhering to Hyatt brand standards.
• Appointed to a corporate trainer position with Hyatt in 2018 in addition to my responsibilities as a General Manager.

• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
• Increased total sales by 16.2%, GOP by 69.3% and revpar by 16.5%.

• Created and sustained responsive sales environments and revenue management strategies to increase revenues in 3 Oklahoma City area hotels by over $526K in the first 12 months of oversight.
• Developed and maintained cooperative working relationships with customers, maintaining satisfaction and tailoring tactics to individual needs as necessary.
• Boosted regional sales by developing and implementing effective sales strategies.
• Increased revpar index gain of 22.9% while comp set increased 5.8%.
• Led major renovation project and brand standard upgrades at Country Inn & Suites in Norman, OK.

• Led the team to accomplish #1 overall revpar index rating in comp set for the hotel within 15 months in the market.
• Achieved N.O.I. exceeding 55% in a full service conference hotel while elevating guest satisfaction scores.
• Awarded top hotel in full service Holiday Inn geogroup for revpar increase, guest satisfaction scores and revenue generation.

• Responsible for sales and operations for 11 offices located between Ponca City, OK and Denton, TX.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Recipient of national sales award at Express Employment National Convention.
• Appointed by Express Employment Professionals International Headquarters to serve on an advisory board to develop and beta test programs for over 600 franchise offices.
• Selected and trained as a certified instructor for Ken Blanchard Companies to teach Situational Leadership to hundreds of business clients and their companies.

GM of the 500+ member full-service country club. Facilities included an 18 hole golf course, Olympic-sized swimming pool, and tennis facilities.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Elected to the position of President, Oklahoma/Kansas Chapter of the Club Manager's Association of America.
• Profits generated from member recruiting and efficient operations financed a $1.8M golf course renovation.