David Lamb
Brandon
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture. Supervisor/Manager with 23 years of experience in the United States Air Force with 15 years of expertise in Quality Assurance, Supervision, Personnel Management, Maintenance Management, Environmental Health and Safety, Operations, Contract Compliance, Hazardous Materials, Program Development, and Environmental Compliance in accordance with Code of Federal Regulations. Highly skilled in resource, personal, and financial management. Keen ability to review analytics to formulate short and long-term strategies. Processed Form 9’s, blanket purchases agreements, receiving reports, and NAF/APF property. Highly effective team leader. Lead teams of 8 direct reporting personal with 120 indirect team members. Cultivates team cohesion by fostering growth and development by teaching others and managing operations while exercising sound judgment.
Overview
37
37
years of professional experience
Work History
Director, Tickets and Travel
United States Air Force
07.2021 - Current
- As the Director if MacDill Tickets & Travel oversaw $8.1 million in annual sales accommodating a verity of theme-parks, sporting events, museums, and local entertanment equating to 52,607 tickets sold generating $250K in profits.
- Oversight for all Leisure Travel bookings totaling $502,860 in sales that generated $68K in profits.
- Reduced financial inconsistencies while assessing and verifying $7.5 million in billing invoices and expense reports annual with a zero discrepancy outcome. Reduced invoice processing time by 50 percent.
- Implemented new technology and software platforms. Invested $300K in upgraded POS systems, digital LCD marketing billboards, and customer information touch screens that increased customer awareness of services offerings.
- Optimized inventory management to minimize costs and ensure product availability. maintained steady 93% COS meeting Air Force standards. Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues by developing high-performing Tickets and Travel team through mentorship, guidance, and opportunities for professional growth. Maintained Five Star rating for customer ICE comment.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations. Created a team culture that strives for excellence.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets by streamlining processes and implementing cost-saving measures from $6 million to $8 million in annual sales three years running.
General Manager
YF MtCarmel LLC
03.2012 - 01.2021
- Managed $850K annual revenue generating Health and Wellness franchise company
- Facilitated quality services and programs for 4500 customers
- Ensured that customer service standards were maintained at the highest levels
- Prepared financial and performance data for monthly meetings
- Coordinated and briefed company leadership based on performance indicators
- Leadership/Training/mentoring skills were instrumental in producing five staff members being promoted to General Manager within the company
- Established and maintained accounting, recordkeeping, operations management, and inventory control systems
- Ensured accurate expense, sales, inventory, payroll, and tax accounting procedures
- Reduced wasteful spending by 13%
- Monitored and reviewed expenses and costs such as overhead and wages to consistently target 23% gross profit margin and controlled below-line expenses such as insurance, sales, and marketing to maximize net profit
- Oversaw facility planning and design, forecasted budget, and logistics planning process
- Forecasted financial performance indicators and budget hours, payroll, and sales; administered $35k monthly operating budget
- Analyzed monthly Profit and Loss reports
- Created analytics to maximize profits while reducing losses
Director, Fitness Assessment Division
United States Air Force
03.2010 - 03.2012
- Director/operational lead
- Oversees military readiness testing or 5100 personal, 21 organizations and administers by administering 10K test annually
- Developed matrix reporting protocols
- Briefs and forwards testing results to leadership on statics of testing outcomes
- Developed operational processes/ procedures/budget for MacDill Air Force Base first fitness assessment cell
- Process were bench marketed by Air Force as the golden standard for testing
- Leadership led to award of Civilian of the Year 2011
- Implemented/revamped assessment reporting matrix to Headquarters Air Mobility Command
- Air wing currency improvement from 93% to 98%
Supervisor
United States Air Force
07.1987 - 03.2010
- Team leader/planner for Operational Readiness Inspection, 6th Force Support sq '07, '05, '04
- Led team to Air Base only "Outstanding" rating
- Received Superior Performer awards twice
- Superintendent for deployed locations
- Supervised 102 personal, 45 facilities and managed projects in excess of $6.80 million
- Planed/budgeted/purchased over $380K in facility annual replacement equipment items
- Insured 98% organizational requirements were meet or exceeded
- Brokered/oversight for $1.75 million facility improvement plan
- Fueled fitness caps for 18k personal
- Developed 5-year equipment replacement plan that ensured future requirements were meet
- Facilitator of personnel/facility contacts
- Tracked and secured funding for over $270K in organization contracts with zero errors
- Additional responsibility not limited to Quality Assurance, environmental Compliance, Contract Compliance Manager, Organization Health and Safety Manager, Program, and training manager
Education
Bachelor of Science - Healthcare Management
South University
Tampa, FloridaProfessional Manager Certification -
Community College of The Air Force
Montgomery, AL01.2005
Advanced Leadership and Management -
Community College of The Air Force
Montgomery, AL01.2001
Skills
- Supervisor/Team Leadership
- Contract review and awards
- P&L Analysis
- Logistics / Acquisitions Management
- Recruitment
- Schedule Management
- Problem Resolution
- Budget and Cost Control Strategies
- Exceptional Interpersonal Communication
- Customer service and relations
- Departmental Operations Management
- Purchasing and Planning
- Trend Forecasting
- Marketing
- Business Management
- Decision-making
- Relationship building
- Strategic planning
- Verbal and written communication
- Budget management
Awards
- Airmen's Medal - Heroism
- Meritorious Service Medal
- Accommodation Medal - 5 Awards
- Achievement Medal - 8 Awards
- Civilian of the Year, 6th Force Support Sq - 2011
- Supervisory of the Year – 6th Force Support Sq - 2008
Timeline
Director, Tickets and Travel
United States Air Force
07.2021 - Current
General Manager
YF MtCarmel LLC
03.2012 - 01.2021
Director, Fitness Assessment Division
United States Air Force
03.2010 - 03.2012
Supervisor
United States Air Force
07.1987 - 03.2010
Professional Manager Certification -
Community College of The Air Force
Advanced Leadership and Management -
Community College of The Air Force
Bachelor of Science - Healthcare Management
South University
Similar Profiles
Sean ChapmanSean Chapman
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve
THOMAS F. GOODTHOMAS F. GOOD
COMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCECOMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCE
Carter PalsCarter Pals
F-16 Crew Chief at U.S. Air Force, United States Air Force BaseF-16 Crew Chief at U.S. Air Force, United States Air Force Base
Michele CoxMichele Cox
Pharmacy Technician at United States Air Force, Tyndall Air Force BasePharmacy Technician at United States Air Force, Tyndall Air Force Base
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart