Dedicated professional recognized for identifying and resolving operational challenges within fleet management. Committed to enhancing safety and efficiency through integrity-driven leadership and effective stakeholder communication.
Work History
Fleet Management - Supervisor
4 Years 5 Months
Charlotte Fire Department | 03.2022 - Current
Assumed progressively greater leadership and management responsibilities by demonstrating sound judgment, initiative, and effective decision-making in complex operational environments.
Proactively identified operational, safety, and maintenance issues before they became critical, implementing corrective actions and appropriately escalating concerns when necessary.
Recognized for identifying overlooked fire apparatus safety and maintenance issues that helped prevent potentially thousands of dollars in mechanical damage while improving fleet reliability.
Served as the primary liaison between fire crews, Fleet Management, repair facilities, vendors, and external agencies to coordinate repairs, maintenance, and operational readiness.
Became a trusted subject matter expert for fire apparatus, providing technical guidance and support to firefighters, fleet technicians, supervisors, and management.
Coordinated maintenance and accountability of auxiliary equipment across multiple repair facilities, ensuring equipment readiness and compliance with operational standards.
Managed complex projects involving multiple departments, outside agencies, vendors, and civilian stakeholders, consistently delivering successful outcomes in demanding environments.
Built strong working relationships with vendors and stakeholders, becoming a preferred point of contact for coordinating fleet-related projects and resolving operational issues.
Continuously expanded technical expertise through self-directed learning, enabling successful management of increasingly complex fleet and apparatus projects.
Earned a reputation as a dependable, ethical, and highly respected professional known for integrity, accountability, and a collaborative leadership style.
Effectively communicated with diverse stakeholders and maintained professionalism in high-pressure situations while fostering cooperation and resolving challenges.
Demonstrated fairness, adaptability, and respect for differing perspectives, contributing to positive team relationships and informed decision-making.
Consistently prioritized firefighter safety, operational readiness, and organizational effectiveness through proactive leadership and continuous process improvement.
Firefighter - Engineer
25 Years 6 Months
Charlotte Fire Department | 02.2001 - Current
Responded to emergency calls for fire suppression and rescue operations.
Conducted thorough inspections of fire equipment and apparatus for operational readiness.
Collaborated with team members during training exercises to enhance firefighting techniques.
Developed and implemented safety protocols to minimize risks during emergency responses.
Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
Assisted in the development of emergency response plans for local businesses, strengthening community preparedness.
Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to the public.
Assistant Grocery Manager
1 Year 8 Months
Harris Teeter | 06.1999 - 02.2001
Supervised daily operations of grocery department, ensuring optimal product availability and customer satisfaction.
Trained and mentored team members on inventory management and merchandising best practices.
Coordinated promotional events to drive sales and increase customer engagement within the store.
Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Performed key tasks to promote inviting grocery store appearance.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
Cultivated strong vendor relationships to secure competitive pricing on products, contributing to overall profitability.
Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Aviation Boatswain's Mate Handler
4 Years
United States Navy, USN | 06.1995 - 06.1999
Supervised aircraft handling operations, ensuring safety and compliance with naval regulations.
Trained junior personnel on equipment usage and safety procedures, enhancing team performance.
Implemented maintenance schedules for ground support equipment, improving operational readiness.
Led emergency response drills for flight and hangar deck incidents, reinforcing safety protocols among staff.
Assisted with damage control efforts during emergencies to minimize loss of life or equipment while maintaining operational readiness.
Demonstrated strong teamwork and leadership skills through effective communication, problem-solving, and decision-making during high-tempo operations.
Improved overall flight deck safety by conducting thorough inspections of aircraft handling systems and equipment.
Assisted in the transportation of cargo, personnel, and essential supplies on board the ship by managing aircraft elevator systems effectively.
Conducted regular inspections of assigned flight deck spaces to ensure compliance with safety regulations and maintain a clean work environment.
Contributed to mission success through effective communication with pilots, air traffic controllers, and other crew members in high-pressure situations.
Reduced aircraft turnaround times by efficiently coordinating fueling, towing, and maintenance activities.
Collaborated closely with maintenance teams to ensure the timely repair of damaged or malfunctioning flight deck equipment necessary for continued operations.
Supported mission-critical functions by operating various types of ground support equipment such as tow tractors, mobile crane units, air compressors, generators, and lifting devices during routine tasks or special evolutions.
Trained new Aviation Boatswain''s Mate Handlers on essential skills such as firefighting techniques, tow tractor operation, and flight deck safety procedures.
Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
Education
Associate of Applied Science - Fire Protection Technology
Central Piedmont Community College | Charlotte, NC | 06.2007
Bachelor of Science - Emergency And Disaster Management
Western Carolina University | Cullowhee, NC | 12.2023
High School Diploma
Sun Valley High School | Indian Trail, NC | 06.1995
Skills
Operations management
Project management
Fleet management
Team collaboration
Professionalism
Positive attitude
Certification
FF I and II
EMT
Fire Officer I and II
Instructor Level I and II
EVD
Driver/Operator Pumps and Aerial
Haz-Mat Ops
Haz-Mat Tech Level II
NIMS - 100, 200, 300, 400, 700
Swiftwater
Swiftwater Boat Operator
Structural Collapse
Confined Space
Trench
Timeline
Fleet Management - Supervisor
Charlotte Fire Department
03.2022 - CurrentRead More
Firefighter - Engineer
Charlotte Fire Department
02.2001 - CurrentRead More
Assistant Grocery Manager
Harris Teeter
06.1999 - 02.2001Read More
Aviation Boatswain's Mate Handler
United States Navy, USN
06.1995 - 06.1999Read More
Western Carolina University
Bachelor of Science from Emergency And Disaster Management
Read More
Central Piedmont Community College
Associate of Applied Science from Fire Protection Technology
Read More
Sun Valley High School
High School Diploma
Read More
Letter of Commendation (Admiral, U.S. Navy)
Letter of Commendation - for being a work center supervisor and overseeing a significant number of maintenance actions and achievements while deployed to the Mediterranean Sea and Arabian Gulf, and for support of combat operations during Operation Desert Fox.